At a Glance
- Tasks: Book services, advise customers, and manage appointments in a busy automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and growth.
- Benefits: Competitive salary, gym discounts, health support, and flexible life assurance options.
- Other info: Enjoy generous leave, training opportunities, and a supportive work culture.
- Why this job: Join a dynamic team and kickstart your career in the premium automotive industry.
- Qualifications: Customer service experience and a passion for cars are essential.
The predicted salary is between 32000 - 38000 € per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent
Full Time Hours: 42 Hours weekly (Monday to Friday 8.30am to 6.00pm per week and Saturdays 8am to 1pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
This role suits someone who enjoys working with people, staying organised and being at the centre of a busy department where no two days are the same. A Service Advisor is the link between our customers and our workshop, making sure customers are looked after and kept informed while their vehicle is with us.
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor - JLR in Buckingham employer: Lookers Motor Group Limited
At Buckinghamshire Jaguar Land Rover, we pride ourselves on being one of the UK's leading automotive retailers, where our people are our greatest asset. We offer a supportive work culture with extensive training and career progression opportunities, alongside a comprehensive benefits package that includes competitive salaries, health and wellbeing support, and generous leave policies. Join us in a dynamic environment where your passion for customer service and cars can thrive, making every day rewarding and impactful.
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JLR in Buckingham
✨Tip Number 1
Get to know the company! Research Buckinghamshire JLR and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the company for customers. Role-play with friends or family to get comfortable with handling queries and upselling services. The more you practice, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Buckinghamshire JLR. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - JLR in Buckingham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love working with customers. Share any experiences from retail or hospitality that highlight your customer service skills. We want to see your enthusiasm shine through!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight relevant experience in the automotive industry or similar roles, and don’t forget to mention your organisational skills and ability to work independently.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially Jaguar Land Rover. Understand their values, products, and services. This will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer, as this role is all about making sure customers feel valued and informed.
✨Practice Common Questions
Anticipate common interview questions for a Service Advisor role, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress to Impress
Even though it’s an automotive role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. It shows respect for the interviewers and the company culture.
