Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Bodyshop, assisting customers and managing bookings.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to health support 24/7.
- Why this job: Develop your career in a supportive environment with great training and team spirit.
- Qualifications: Previous customer service experience is essential; motor trade experience is a plus.
- Other info: Full-time role with a chance to earn bonuses and commissions.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Bodyshop Advisor role at Lookers Motor Group Limited
1 week ago Be among the first 25 applicants
Join to apply for the Bodyshop Advisor role at Lookers Motor Group Limited
Get AI-powered advice on this job and more exclusive features.
Lookers Newcastle Paint and Body Centre
Lookers Newcastle Paint and Body Centre
Salary: £30,800 OTE (including up to £26,000 basic dependent on experience, plus bonus)
Hours: (42) Monday – Thursday 8.00am – 5.00pm – Friday 8.00am – 4.30pm
Lookers Newcastle Paint and Body Centre is recruiting for a Bodyshop Advisor to join the team and work alongside our amazing Cosmetic repair technicians and Estimator, to provide a professional and friendly service to our Lookers customers.
Headed up by our fantastic management team, who between them share a wealth of experience within Lookers, therefore the best training will be given. This is a fantastic opportunity to develop a career with the Bodyshop team.
As a Bodyshop Advisor for our Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to site, you will ensure all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer/insurance enquiries and make customer bookings.
You must have previous experience in a similar customer facing role. Motor trade or Bodyshop experience is desirable, but not essential. You will have strong customer service skills and focus. You will need to have a full driving licence with a good driving record.
- Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion, ensuring
- Lookers database is kept up to date.
- Ensure all work is managed and administered in line with Lookers defined processes.
- Upsell of bodywork and wheel repair work to customers as appropriate.
- Process invoices and ensure payment is received in full before vehicles are released.
- Liaise with internal aftersales colleagues to ensure effective communication and teamworking
- Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.
Company Info
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health – free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Lookers Motor Group Limited by 2x
Get notified about new Advisor jobs in North Shields, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Tyne And Wear, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Sunderland, England, United Kingdom 3 weeks ago
Wideopen, England, United Kingdom 1 day ago
South Tyneside, England, United Kingdom 1 week ago
Tyne And Wear, England, United Kingdom 1 week ago
Sunderland, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 22 hours ago
Sunderland, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 4 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Wallsend, England, United Kingdom 1 week ago
Ferryhill, England, United Kingdom 4 days ago
Ferryhill, England, United Kingdom 4 days ago
Ferryhill, England, United Kingdom 4 days ago
Spennymoor, England, United Kingdom 4 days ago
Spennymoor, England, United Kingdom 4 days ago
Spennymoor, England, United Kingdom 4 days ago
Cramlington, England, United Kingdom 2 weeks ago
Sunderland, England, United Kingdom 6 days ago
Gateshead, England, United Kingdom 3 days ago
South Shields, England, United Kingdom 3 weeks ago
Sunderland, England, United Kingdom 1 month ago
Leadership and Talent Development Advisor – 31407
Cramlington, England, United Kingdom 7 hours ago
Wideopen, England, United Kingdom 3 weeks ago
County Durham, England, United Kingdom 1 week ago
Graduate Sales Sustainability Consultant
Gateshead, England, United Kingdom 1 week ago
Sunderland, England, United Kingdom 4 months ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Shiremoor, England, United Kingdom 1 week ago
Implementation Consultant- Unit4 ERP Finance
Newcastle Upon Tyne, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Bodyshop Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor
✨Tip Number 1
Familiarise yourself with the Lookers brand and their values. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your customer service skills. Highlight situations where you successfully managed customer complaints or upsold services, as these are key aspects of the Bodyshop Advisor role.
✨Tip Number 4
Show enthusiasm for the automotive industry and a willingness to learn. Expressing a genuine interest in cars and bodywork can set you apart from other candidates and show that you're committed to growing within the role.
We think you need these skills to ace Bodyshop Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Bodyshop Advisor position. Tailor your application to highlight relevant experience and skills that match what Lookers Motor Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in a face-to-face role. Highlight any relevant skills such as communication, problem-solving, and teamwork that are essential for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Bodyshop Advisor role and explain why you would be a great fit for Lookers. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage enquiries effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lookers Motor Group Limited
✨Showcase Your Customer Service Skills
As a Bodyshop Advisor, you'll be the face of the company. Make sure to highlight your previous customer-facing experience and how you've successfully handled customer inquiries or complaints in the past.
✨Familiarise Yourself with the Motor Trade
Even if you don't have direct experience in the motor trade, showing that you've done your homework on the industry can set you apart. Brush up on basic automotive knowledge and the services offered by Lookers.
✨Prepare for Common Scenarios
Think about potential situations you might encounter in the role, such as dealing with difficult customers or upselling services. Prepare examples of how you would handle these scenarios effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the Bodyshop team.