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- Tasks: Be the friendly face of our Bodyshop, guiding customers through their vehicle repairs.
- Company: Join Lookers Motor Group, a top automotive retailer in the UK.
- Benefits: Enjoy competitive pay, generous leave, and health perks.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service experience is key; motors trade experience is a bonus.
- Other info: Join a supportive team with clear paths for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Join for Bodyshop Advisor role at Lookers Motor Group Limited located at Lookers Blackburn Volkswagen. Salary: £36,000 OTE (Base £30,000 + £6,000 bonus). Position: Permanent, Full Time • Hours: Monday–Friday, 8:00 am – 5:30 pm (42.5 hours per week).
Role Overview
Bodyshop Advisor will provide a courteous, welcoming and professional service as customer liaison both in person, via telephone and email. You will welcome customers to the site, handle incoming customer/insurance enquiries, schedule appointments and keep customers updated on repair progress.
Key Responsibilities
- Provide regular communication to customers, keeping them informed of repair progress, additional work needed or vehicle completion.
- Keep the Lookers database up to date.
- Ensure all work is managed and administered in line with Lookers' defined processes.
- Upsell bodywork and wheel repair work to customers as appropriate.
- Process invoices and ensure payment is received in full before vehicles are released.
- Liaise with internal aftersales colleagues to ensure effective communication and teamwork.
- Help manage customer problems, complaints and difficult situations, bringing them to a speedy, satisfactory conclusion.
Qualifications & Experience
- Previous experience in a similar customer‑facing role is required; experience in the motors trade or bodyshop is desirable but not essential.
- Strong customer‑service focus and skills.
- Full driving licence with a good driving record.
Why Join Us?
- Be part of a supportive and experienced team.
- Learn and develop under the guidance of a highly experienced Dealership Accountant.
- Enjoy a clear path to career progression within the automotive industry.
Core Benefits
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Well‑being
- Eyecare vouchers.
- Smart Health – 24/7 access to GP services.
- Dental insurance for everyday dental care.
- Critical illness cover.
Financial Well‑being
- MyView PayNow – access a portion of your pay as you earn.
- Free will‑writing services.
- Flexible life insurance options and partner life insurance.
Leisure & Lifestyle
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity
Lookers and Charles Hurst are an equal‑opportunity employer. We are committed to a working environment that is free from discrimination, inclusive and empowers people to bring their whole selves to work. Successful applicants will undergo relevant employment checks before commencing employment.
Bodyshop Advisor in Blackburn employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lookers Motor Group. Understand their values, services, and what makes them stand out in the automotive industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Bodyshop Advisor, you'll be the face of the company. Think of scenarios where you might need to handle customer complaints or upsell services. Role-playing these situations with a friend can really boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable for your interview. It shows that you take the opportunity seriously and are ready to represent Lookers well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on the Lookers site, you’ll ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Bodyshop Advisor in Blackburn
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've gone above and beyond to provide excellent service, especially if you have any relevant experience in the motors trade or bodyshop.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you're the right fit for the Bodyshop Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we're looking for.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Bodyshop Advisor role. Familiarise yourself with the key responsibilities like customer communication and appointment scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to keep customers informed and satisfied, as this is crucial for Lookers.
✨Practice Your Communication Style
As a Bodyshop Advisor, you'll be liaising with customers both in person and over the phone. Practise speaking clearly and confidently about your experiences. You might even want to role-play with a friend to get comfortable with potential questions they might ask.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how Lookers supports career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.
