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- Tasks: Lead a team to enhance customer service and support Service Advisors in the automotive sector.
- Company: A top automotive retailer in Tees Valley with a focus on quality service.
- Benefits: Competitive salary, generous leave, training opportunities, and health support.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Experience in the automotive industry and strong leadership skills required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive retailer in Tees Valley seeks a Customer Service Manager to enhance service quality and support Service Advisors. This role involves training team members, improving customer satisfaction, and coordinating with management to achieve performance goals.
The ideal candidate will have a background in the automotive industry and possess excellent leadership and organizational skills, along with a full UK driving license.
Competitive salary and benefits include generous leave, training opportunities, and health support.
Automotive Service Team Lead – Customer Experience employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Team Lead – Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the automotive industry during interviews. Share specific examples of how you've improved customer satisfaction or led a team to success. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Automotive Service Team Lead – Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry and showcases your leadership skills. We want to see how you've improved customer satisfaction in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Automotive Service Team Lead role. Share specific examples of how you've trained team members and achieved performance goals.
Show Off Your Organisational Skills: In your application, give us a glimpse of your organisational prowess. Whether it's managing schedules or coordinating with management, let us know how you keep everything running smoothly in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Automotive Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand the latest trends in the industry and be ready to discuss how they can impact customer service. This will show that you're not just a leader, but also someone who knows the ins and outs of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service quality or boosted team morale. Being able to articulate these experiences will demonstrate your capability as a Customer Service Manager.
✨Customer Satisfaction is Key
Be ready to discuss strategies you've implemented to enhance customer satisfaction. Whether it's through training or direct interaction, having concrete examples will highlight your commitment to improving the customer experience, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's current challenges in customer service or their vision for the future. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
