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For Companies At a Glance
- Tasks: Lead and support our Service Advisors to deliver top-notch customer service.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health perks, and lifestyle discounts.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in automotive service roles and strong communication skills.
- Other info: Inclusive workplace with great career progression opportunities.
The predicted salary is between 35000 - 42000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Lookers Middlesbrough Ford / BYD / Used Car HUB
Contract Type: Permanent, full-time
Salary: £42,200 OTE, includes basic of £35,000 per annum
Hours: Monday to Friday 8.30am - 6pm, Saturday as required
Role Overview: At our incredible state‑of‑the‑art Middlesbrough HUB, we are delighted to be recruiting for a Customer Service Manager / Assistant Service Manager to support our Service Teams across Ford, BYD and the Used Car HUB. You will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle.
Responsibilities:
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward‑thinking attitude that helps them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget, identify any shortfall, and implement plans to improve performance where necessary.
- Organise invoicing for Service Advisors.
- Focus on NPS calls, collect customer service feedback, and work with the team to develop resolutions.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
- Work in sync with the full Aftersales department, including Advisors, Technicians and Apprentices, to ensure the smooth running of the department.
Qualifications:
- Excellent leadership and communication skills, with confidence and assertiveness when dealing with people.
- Empathetic, friendly, approachable and professional demeanor.
- Experience in a similar role in the automotive industry (Senior Service Advisor or Assistant Service Manager).
- Strong organisational skills and an eye for detail.
- Full and valid UK driving licence.
Core Benefits:
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers.
- Smart Health – 24/7 access to GP services.
- Dental insurance.
- Critical illness cover.
Financial Wellbeing:
- MyView PayNow – access a portion of pay as you earn.
- Free will writing services.
- Flexible life assurance options and partner life assurance.
Leisure & Lifestyle:
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Assistant Service Manager employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Get to know the company inside out! Research Lookers and their values, especially how they treat their staff and customers. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Assistant Service Manager position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and leadership. Think about examples from your past experience that highlight your skills in these areas. We want to see how you can support our Service Advisors and enhance customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Lookers and contributing to our fantastic team.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in the automotive industry and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your past achievements that relate to customer service.
Show Off Your Communication Skills: As a Customer Service Manager, strong communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or by sharing relevant experiences, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully guided a team or improved service standards. Highlight how you can motivate others and foster a positive work environment.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and your ability to maintain high customer satisfaction, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
