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- Tasks: Support the Service Team and ensure exceptional customer service in a dynamic automotive environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, and enhanced family leave options.
- Other info: Great opportunities for career progression and personal growth.
- Why this job: Join a friendly team and make a real impact on customer experiences.
- Qualifications: Experience in the automotive industry and strong leadership skills required.
The predicted salary is between 37000 - 43000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Sheffield Ford
Contract Type: Permanent, full-time
Salary: £43,000 OTE, includes basic of £37,000 per annum
Hours: Monday to Friday 8.30am - 6pm, Saturday as required
At our incredible state‑of‑the‑art Sheffield Ford, we are delighted to be recruiting for an Assistant Service Manager to support our Service Team. We’re searching for a hard‑working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey!
You will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle. Our service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.
Responsibilities
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary.
- Organising invoicing for Service advisors.
- Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
- Working in sync with the full Aftersales department, including Advisors, Technicians and Apprentices to ensure the smooth running of the department.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry, with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail are also important. Ideally, we are looking for a Senior Service Advisor with heaps of experience wanting to progress to the next level or a current Assistant Service Manager who is looking to join an innovative company with plenty of progression opportunities!
This is the perfect job for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving license.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Assistant Aftersales Manager employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of an Assistant Aftersales Manager and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet potential employers, let your passion for customer service and the automotive industry shine through. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about delivering top-notch customer service. Share any experiences where you've gone the extra mile to help a customer, as this is key for the Assistant Aftersales Manager role.
Highlight Your Leadership Skills: We’re looking for someone who can guide and inspire our Service Advisors. Make sure to include examples of how you've successfully led a team or trained others in your previous roles. This will show us you're ready to step up!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experience. We appreciate clarity, especially when it comes to your skills and achievements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer thoroughly. Understand their values, mission, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully guided a team or improved service delivery. Highlight how your approach can contribute to the company's goal of exceptional customer service.
✨Prepare for Customer Service Scenarios
Expect questions about handling challenging customer situations. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to customer satisfaction, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the team's success.