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For Companies At a Glance
- Tasks: Lead a dynamic aftersales team and ensure top-notch customer service.
- Company: Join Lookers Motor Group, a leading automotive retailer in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and industry-leading perks.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong leadership and communication skills with a passion for customer service.
- Other info: Be part of an inclusive team that values your contributions and supports your growth.
The predicted salary is between 45000 - 55000 £ per year.
Overview
Join to apply for the Aftersales Manager role at Lookers Motor Group Limited
Salary: OTE up to £70,00 (Basic £45,000-£55,000 DOE)
We are now looking for a highly driven and ambitious Aftersales Manager to join our aftersales management team at Chelmsford Volvo.
Responsibilities
- As an Aftersales Manager, you\’ll manage a busy and professional department, ensuring a consistently high level of performance and acting as a role model for customer service excellence.
- Lead by example, develop long-lasting relationships with customers, and coach and motivate the team to do likewise.
- Report to the Market Area General Manager (Sam Wallis) and oversee team members including Service Advisors and Technicians.
- Oversee day-to-day workshop operations, manage Technicians to achieve maximum productivity, and ensure Service Advisors maintain a customer-focused approach to achieve first-class customer care.
- Ensure a consistently high level of performance is met across the department.
Qualifications / Necessary Skills
- First-Class leadership skills and the ability to coach and develop an aftersales team.
- Excellent communication, interpersonal and negotiation skills.
- Ability to build and maintain rapport with colleagues, customers and external providers.
- Highly organised and process-driven with the ability to adapt and manage workloads.
- Ability to identify opportunities to strategically develop the business.
- Desire to succeed and the need to exceed targets.
Benefits
- Industry-leading benefits package including holiday entitlement and other core benefits.
- Holiday Entitlement of 30 Days, which increases with Service.
- Critical illness cover and Life Assurance (2 years plus).
- Company Car, Company Pension, Bonus Scheme, Employee Discount, Retail Discounts, and more.
- Car Benefit Scheme, Cycle to Work, Technology Schemes & More.
- Smart Health for 24/7 health and wellbeing support.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising their contribution with a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment. These will include verifying recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6 month probation period from your start date.
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Aftersales Manager employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Lookers. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Lookers and their aftersales approach. Knowing their values and how they operate will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've motivated teams or improved customer service in past roles. This is your chance to shine as a future Aftersales Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Lookers team!
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your leadership skills and any experience in managing teams or customer service. We want to see how you can bring your unique flair to our aftersales team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the automotive industry and how your skills align with our values. Remember, we love a good story, so share your journey and why you’re excited about this role.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve exceeded targets or improved customer satisfaction in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lookers Motor Group Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Aftersales Manager. Familiarise yourself with Lookers Motor Group's values and how they prioritise customer service excellence. This will help you demonstrate your alignment with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully coached and motivated teams in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage a busy workshop or resolve a customer complaint effectively, and be ready to share those experiences.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges the department is currently facing, or how success is measured in the role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
