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For Companies At a Glance
- Tasks: Lead the aftersales team, ensuring exceptional customer service and performance management.
- Company: Teesside Audi is a dynamic automotive company focused on delivering premium customer experiences.
- Benefits: Enjoy a competitive salary with OTE up to £70,000 and a supportive work environment.
- Why this job: Join a passionate team, develop your leadership skills, and make a real impact in customer satisfaction.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills are essential.
- Other info: This role offers a chance to shape the future of our aftersales department.
The predicted salary is between 42000 - 84000 £ per year.
Overview
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Gatwick Mercedes-Benz
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: up to £70,000 OTE (including basic up to £55,000, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.
Responsibilities
- Lead the aftersales team as a role model for customer service excellence, coaching and motivating the team to build long-lasting, meaningful relationships with customers.
- Report to the General Manager and be responsible for Service Advisors, Technicians and the Parts team.
- Manage all aspects of the department to maintain a consistently high level of performance, including day-to-day workshop operations, managing Technicians/Mechanics to achieve maximum productivity, and ensuring Service Advisors remain customer focused and achieve upselling targets to budget and KPI.
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify shortfalls and implement plans to improve performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life\\\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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Aftersales Manager employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in aftersales. This knowledge will not only help you during interviews but also demonstrate your passion for the role and the company.
✨Tip Number 2
Network with current or former employees of Teesside Audi on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to improve customer satisfaction. Being able to articulate these stories will make you stand out as a candidate.
✨Tip Number 4
Research the local market statistics related to aftersales services. Understanding the competitive landscape will allow you to discuss potential opportunities and strategies during your interview, showing that you're proactive and well-informed.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in aftersales management. Emphasise your achievements in customer service and team leadership to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams and improved customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Aftersales Manager position, such as financial performance monitoring, team motivation, and exceptional communication abilities. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Lookers Motor Group Limited
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully guided a team towards achieving targets or improving performance.
✨Understand Customer Service Excellence
Be ready to discuss what exceptional customer service means to you. Think of specific instances where you've gone above and beyond for customers, as this role heavily focuses on building long-lasting relationships.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the automotive aftersales sector. Be prepared to discuss how you've monitored financial performance in previous roles and how you addressed any shortfalls.
✨Research Teesside Audi
Take some time to learn about Teesside Audi, their values, and their customer base. Understanding their market position and recent developments will help you tailor your responses and show genuine interest in the company.
