At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Enjoy a vibrant team atmosphere and celebrate success together.
- Why this job: Kickstart your career in the automotive industry with training and progression opportunities.
- Qualifications: Experience in customer service and a passion for cars are essential.
The predicted salary is between 29000 - 35000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Belfast Land Rover is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs, Smart Health - 24/7 access to GP services to support your mental and physical wellbeing, Dental insurance for everyday dental care and unexpected treatments, Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, Free will writing services to help plan for the future, Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle, Travel insurance to help you explore with confidence, Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
Service Advisor employer: Lookers Ltd
At Charles Hurst Belfast Land Rover, we pride ourselves on being one of the UK's top automotive retailers, where our people are our greatest asset. We offer a supportive work culture with continuous training and development opportunities, competitive salaries, and a comprehensive benefits package that prioritises your wellbeing and career growth. Join us in a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Charles Hurst and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions for your interview! This shows you're engaged and interested. Ask about the team dynamics or training opportunities – it’ll help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our fantastic team at Charles Hurst.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or personal stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but that you genuinely care about the work you'll be doing.
Tailor Your Application:Make sure to customise your application to fit the Service Advisor role. Highlight your communication skills and any previous experience in customer service or the automotive sector. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value effective communication, so showing us you can express yourself well in writing is a big plus!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Lookers Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding the brands and services offered by the company. Familiarise yourself with common customer queries and how to address them effectively.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key! Practice explaining technical information in simple terms. During the interview, demonstrate your ability to build rapport by engaging with the interviewer and showing genuine interest in their questions.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Service Advisor, such as handling a difficult customer or upselling services. Prepare examples from your past experience that showcase your problem-solving skills and customer service excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
