At a Glance
- Tasks: Coordinate customer service calls and appointments to ensure a top-notch experience.
- Company: Join one of the UK's leading automotive retailers with a focus on people.
- Benefits: Enjoy competitive pay, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Great career development opportunities in an inclusive and supportive environment.
- Why this job: Be part of a dynamic team that values your contribution and supports your growth.
- Qualifications: Strong communication skills and a friendly phone manner are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Full-Time, Permanent
Salary: £12.71 per hour
Hours: 35 hours per week; Monday to Friday 9am to 5pm, Saturday 9am to 3pm on a rota basis
About the Role
We are looking for a confident and motivated Customer Service Coordinator to join our team in Charles Hurst Head Office. In this role, you will be responsible for handling both inbound customer calls and outbound calls for our Sales and Service Departments. You will play a key part in maintaining excellent service levels by efficiently managing customer contact, arranging service appointments, and ensuring every customer receives a first-class experience.
Key Responsibilities
- Proactively contact customers to arrange and confirm service, MOT, and maintenance appointments.
- Identify customer needs and provide information on available services or offers to enhance the customer experience.
- Handle a small number of inbound calls and queries, resolving them promptly and professionally.
- Accurately update and maintain customer information within the dealerships systems.
- Liaise closely with dealership service and sales teams to coordinate appointments and ensure smooth communication between departments.
- Support overall customer satisfaction, retention, and loyalty by providing a professional, efficient, and friendly service.
Skills Required
- Excellent communication and relationship-building skills.
- Confident speaking with customers over the phone in a friendly and professional manner.
- Strong organisational and multitasking skills, with great attention to detail.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs.
- Smart Health - 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing
- MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
Customer Service Coordinator in Newtownabbey employer: Lookers Ltd
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a competitive salary and a comprehensive benefits package that supports both career growth and personal wellbeing. Our collaborative work culture in Belfast fosters strong relationships and provides opportunities for professional development, making it an ideal environment for a Divisional Accountant looking to make a meaningful impact within a dynamic leasing division.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lookers Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lookers Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lookers Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lookers Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lookers Ltd!
How to prepare for a job interview at Lookers Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
