At a Glance
- Tasks: Welcome customers and ensure a premium experience at our Drive Thru.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Dynamic team environment with great growth potential and inclusive culture.
- Why this job: Be the face of Land Rover and make every customer's visit exceptional.
- Qualifications: Confident, friendly, and organised individuals with a full UK driving licence.
The predicted salary is between 27834 - 27834 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Belfast Land Rover is recruiting for a Drive Thru Host / Vehicle Coordinator - a unique role within the JLR brand. This is not a delivery driver position. Instead, you will be the first point of contact for every customer arriving on site, ensuring a seamless, premium experience from the moment they enter our Drive Thru. This role combines customer service, vehicle coordination, and front-of-house support, helping us deliver the exceptional standards expected of the Land Rover brand.
What you'll be doing:
- Welcoming customers as they arrive into the JLR Drive Thru and providing a professional first impression
- Completing vehicle check-ins, walking the car with the customer, and recording any damage on the job card
- Introducing customers to their Service Advisor and ensuring a smooth handover
- Moving vehicles between the Drive Thru, workshop, valet bay, and compounds as required
- Preparing vehicles for customer collection, ensuring they are positioned correctly and ready on time
- Supporting the service team with basic system input, job card updates, and vehicle status checks
- Maintaining the Drive Thru area to JLR brand standards
- Providing a calm, organised, customer-focused presence throughout the day
What we're looking for:
- Confident, friendly, and comfortable dealing with customers face-to-face
- Computer literate and able to update job cards and vehicle information accurately
- Strong organisational skills with the ability to prioritise in a busy environment
- A safe, responsible driver with the ability to manoeuvre a range of vehicles
- Someone who takes pride in presentation - both personal and vehicle standards
- A positive, proactive attitude and willingness to support the wider service team
Essential: Full UK driving licence held for at least 2 years (insurance requirement)
Desirable: Experience in a customer-facing, valet, service reception, or vehicle-handling role
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs
- Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
Vehicle Coordinator/ Drive Thru Host in Lisburn employer: Lookers Ltd
At Charles Hurst Belfast Land Rover, we pride ourselves on being a top automotive retailer in the UK, where our employees are our greatest asset. We offer a supportive work culture with competitive salaries, generous benefits, and ample opportunities for career growth, all within a vibrant team environment that celebrates success and inclusivity. Join us to be part of a company that values your contributions and invests in your wellbeing and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Coordinator/ Drive Thru Host in Lisburn
✨Tip Number 1
Make sure you research the company before your interview. Knowing about their values and what they stand for will help you connect with them better. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great first impression, think of scenarios where you can demonstrate your friendly and confident approach. Role-playing with a friend can really help!
✨Tip Number 3
Dress to impress! You want to reflect the premium standards of the Land Rover brand. A smart appearance not only boosts your confidence but also makes a positive impact on your potential employers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to keep everything streamlined!
We think you need these skills to ace Vehicle Coordinator/ Drive Thru Host in Lisburn
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about customer interaction, so a warm vibe is key!
Tailor Your Application:Make sure to tailor your application to the Vehicle Coordinator/Drive Thru Host role. Highlight any relevant experience you have in customer service or vehicle handling. We love seeing how your skills match what we’re looking for, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Lookers Ltd
✨Know the Brand
Before your interview, take some time to research the Land Rover brand and its values. Understanding what makes them unique will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Drive Thru Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations and ensured a positive experience.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Think of instances where you've successfully managed multiple tasks or prioritised effectively in a busy environment. Be ready to discuss how you keep things running smoothly.
✨Dress to Impress
Presentation matters, especially in a premium brand setting. Dress smartly for your interview to reflect the standards expected at Land Rover. This shows that you take pride in your appearance and understand the importance of professionalism.
