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- Tasks: Assist customers with parts orders and provide exceptional service over the phone.
- Company: Join one of the UK's top automotive retailers with a vibrant team culture.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Great opportunities for career growth and training available.
- Why this job: Kick-start your automotive career in a dynamic and supportive environment.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29444 - 32444 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract: Permanent, full-time
Salary: £29,444 basic plus bonus up to £3,000
Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
Join our diverse and dynamic team at Belfast Renault as a Parts Advisor, and kick-start your Automotive career today. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company. Our Parts Advisors enjoy a competitive salary, bonuses, and an industry-leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health.
As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role. Working in this critical role, our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for our customers over the telephone so it's vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload. You must also be capable of liaising with all the departments in our dealership, including our Technician and Service teams.
Responsibilities:
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted.
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards.
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager.
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times.
Skills and Experience:
You'll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience. It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance. Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential. You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs.
- Smart Health - 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
Parts Advisor in Lisburn employer: Lookers Ltd
Contact Detail:
Lookers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Lisburn
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls as a Parts Advisor, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of upselling parts and accessories.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Charles Hurst.
We think you need these skills to ace Parts Advisor in Lisburn
Some tips for your application 🫡
Show Your Passion for Automotive: When you're writing your application, let your love for cars and the automotive industry shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being a Parts Advisor with us!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Parts Advisor role. We appreciate when candidates take the time to connect their background to what we’re looking for.
Be Professional Yet Personable: Remember, as a Parts Advisor, you'll be the first point of contact for our customers. Use a friendly tone in your application while maintaining professionalism. Show us you can balance both!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookers Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common vehicle parts and accessories, as well as any specific brands the company represents. This will show that you're genuinely interested in the role and can engage in meaningful conversations.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to have a polished telephone manner. Practice answering common customer queries and upselling techniques with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales or telesales experience in detail. Prepare examples of how you've successfully upsold products or handled customer complaints. This will demonstrate your ability to thrive in a high-pressure environment and meet targets.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Parts Advisor role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.