At a Glance
- Tasks: Coordinate customer service calls and appointments to ensure a top-notch experience.
- Company: Join one of the UK's leading automotive retailers with a focus on people.
- Benefits: Enjoy competitive pay, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Great career development opportunities in an inclusive and supportive environment.
- Why this job: Be part of a dynamic team that values your contribution and supports your growth.
- Qualifications: Strong communication skills and a friendly phone manner are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Full-Time, Permanent
Salary: £12.71 per hour
Hours: 35 hours per week; Monday to Friday 9am to 5pm, Saturday 9am to 3pm on a rota basis
About the Role: We are looking for a confident and motivated Customer Service Coordinator to join our team in Charles Hurst Head Office. In this role, you will be responsible for handling both inbound customer calls and outbound calls for our Sales and Service Departments. You will play a key part in maintaining excellent service levels by efficiently managing customer contact, arranging service appointments, and ensuring every customer receives a first-class experience.
Key Responsibilities:
- Proactively contact customers to arrange and confirm service, MOT, and maintenance appointments.
- Identify customer needs and provide information on available services or offers to enhance the customer experience.
- Handle a small number of inbound calls and queries, resolving them promptly and professionally.
- Accurately update and maintain customer information within the dealerships systems.
- Liaise closely with dealership service and sales teams to coordinate appointments and ensure smooth communication between departments.
- Support overall customer satisfaction, retention, and loyalty by providing a professional, efficient, and friendly service.
Skills Required:
- Excellent communication and relationship-building skills.
- Confident speaking with customers over the phone in a friendly and professional manner.
- Strong organisational and multitasking skills, with great attention to detail.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs.
- Smart Health - 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
Customer Service Coordinator employer: Lookers Ltd
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a competitive salary and a comprehensive benefits package that supports both career growth and personal wellbeing. Our collaborative work culture in Belfast fosters strong relationships and provides opportunities for professional development, making it an ideal environment for a Divisional Accountant looking to make a meaningful impact within a dynamic leasing division.
