At a Glance
- Tasks: Welcome customers and ensure a premium experience at our Drive Thru.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, and discounts on tech purchases.
- Other info: Enjoy career progression and a supportive work environment.
- Why this job: Be the face of Land Rover and make every customer's visit exceptional.
- Qualifications: Confident, friendly, and organised with a full UK driving licence.
The predicted salary is between 27834 - 27834 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Belfast Land Rover - Drive Thru Host / Vehicle Coordinator
Contract Type: Permanent, Full Time
Hours: Monday-Friday, 8.30am-5.00pm (42 hours per week)
Salary: £27,834 per annum
Charles Hurst Belfast Land Rover is recruiting for a Drive Thru Host / Vehicle Coordinator - a unique role within the JLR brand. This is not a delivery driver position. Instead, you will be the first point of contact for every customer arriving on site, ensuring a seamless, premium experience from the moment they enter our Drive Thru. This role combines customer service, vehicle coordination, and front-of-house support, helping us deliver the exceptional standards expected of the Land Rover brand.
What you'll be doing:
- Welcoming customers as they arrive into the JLR Drive Thru and providing a professional first impression
- Completing vehicle check-ins, walking the car with the customer, and recording any damage on the job card
- Introducing customers to their Service Advisor and ensuring a smooth handover
- Moving vehicles between the Drive Thru, workshop, valet bay, and compounds as required
- Preparing vehicles for customer collection, ensuring they are positioned correctly and ready on time
- Supporting the service team with basic system input, job card updates, and vehicle status checks
- Maintaining the Drive Thru area to JLR brand standards
- Providing a calm, organised, customer-focused presence throughout the day
What we're looking for:
- Confident, friendly, and comfortable dealing with customers face-to-face
- Computer literate and able to update job cards and vehicle information accurately
- Strong organisational skills with the ability to prioritise in a busy environment
- A safe, responsible driver with the ability to manoeuvre a range of vehicles
- Someone who takes pride in presentation - both personal and vehicle standards
- A positive, proactive attitude and willingness to support the wider service team
Essential: Full UK driving licence held for at least 2 years (insurance requirement)
Desirable: Experience in a customer-facing, valet, service reception, or vehicle-handling role
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Vehicle Coordinator/ Drive Thru Host TLNT1_NI in Belfast employer: Lookers Ltd
At Charles Hurst Belfast Land Rover, we pride ourselves on being a top automotive retailer in the UK, where our employees are truly valued as our greatest asset. We offer a supportive work culture with competitive salaries, generous annual leave, and enhanced family leave, alongside opportunities for career progression within a dynamic environment. Join us to be part of a team that prioritises exceptional customer service and personal growth, all while enjoying the unique experience of working with a prestigious brand in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Coordinator/ Drive Thru Host TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Research Belfast Land Rover and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great first impression, think of scenarios where you can demonstrate your friendly and confident approach. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar, which can make a difference in the hiring process.
✨Tip Number 4
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks in a busy environment. This will highlight your ability to thrive in the fast-paced setting of the Drive Thru.
We think you need these skills to ace Vehicle Coordinator/ Drive Thru Host TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a customer-facing role like this.
Tailor Your Application:Make sure to tailor your application to the Vehicle Coordinator/Drive Thru Host role. Highlight any relevant experience in customer service or vehicle handling, and connect your skills to what we’re looking for in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lookers Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research the Land Rover brand thoroughly. Understand their values, customer service standards, and what makes them stand out in the automotive industry. This knowledge will help you demonstrate your enthusiasm for the role and show that you're a great fit for their team.
✨Showcase Your Customer Service Skills
As a Drive Thru Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction. This will illustrate your ability to create a premium experience.
✨Demonstrate Organisational Skills
In this role, you'll need to juggle multiple tasks efficiently. Think of specific instances where you've successfully managed your time and prioritised tasks in a busy environment. Be ready to discuss how you keep things organised and ensure everything runs smoothly, as this is crucial for the position.
✨Be Ready to Discuss Vehicle Handling
Since you'll be moving vehicles around, it's important to convey your confidence and experience in handling different types of vehicles. If you have any relevant driving experience or qualifications, make sure to mention them. Also, be prepared to talk about your approach to safety and responsibility while driving.
