At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: OTE up to £35,000, generous leave, and access to discounted tech.
- Other info: Exciting progression opportunities and continuous training available.
- Why this job: Join a friendly team and grow your career in the automotive industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst Belfast Land Rover is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Service Advisor TLNT1_NI in Belfast employer: Lookers Ltd
At Charles Hurst Belfast Land Rover, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are truly valued as our greatest asset. With a commitment to continuous training and development, we offer a supportive work culture that fosters career growth and progression, alongside a competitive rewards package that enhances both your professional and personal life. Join our dynamic team in Belfast, where your passion for customer service and cars can thrive in a friendly and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Research Charles Hurst and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask us during the interview. This shows your interest in the role and helps you gauge if we're the right fit for you. Think about what you want to know about the team or the training opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team at Belfast Land Rover.
We think you need these skills to ace Service Advisor TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant automotive industry roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your previous experiences make you an ideal candidate. Keep it friendly and professional!
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to explain complex information clearly and build rapport with customers. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Lookers Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Passion for Cars
Make sure to express your enthusiasm for the automotive industry. Share any personal experiences or knowledge about cars that could relate to the role. This passion can set you apart from other candidates and show that you're not just looking for any job, but this specific one.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, training opportunities, and career progression. This shows that you're serious about your future with the company and helps you gauge if it's the right fit for you.
