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- Tasks: Engage customers to boost retention and promote service plans.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive pay, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Flexible hours and a vibrant team environment await you!
- Why this job: Make a real impact in customer satisfaction and retention while growing your career.
- Qualifications: Understanding of customer behaviour and aftersales profitability is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each person makes. That is why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Contract Type: Permanent, Full Time
Hours: Flexible hours considered. 37.5 hours per week (ideally covering 4-5 days per week)
Salary: £12.71 per hour
Charles Hurst is seeking a commercially driven Retention Advisor to join our Head Office in Aftersales. This is a newly created role with a clear objective: increase customer retention and service plan penetration. This is an excellent opportunity for someone who understands aftersales profitability, customer behaviour, and the long-term value of retention.
Key Responsibilities
- Proactively contact Usedirect and existing customers to convert them onto service plans
- Re-engage lapsed customers and drive return-to-service retention
- Clearly explain the benefits of service plans, including cost certainty and manufacturer-trained technicians
- Achieve agreed monthly service plan targets, ensuring the role remains cost-neutral and profitable
- Work closely with Aftersales, Marketing, and Dealership teams to align messaging and offers
- Track performance, conversions, and customer outcomes using CRM and reporting tools
- Provide insight and feedback to Head Office on customer objections, trends, and opportunities
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs
- Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.
Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
Customer Retention Advisor TLNT1_NI in Belfast employer: Lookers Ltd
Contact Detail:
Lookers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Advisor TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Charles Hurst on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Retention Advisor role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to discuss how you can contribute to increasing customer retention and service plan penetration.
✨Tip Number 3
Practice your pitch! You’ll want to clearly explain why you’re the best fit for the role. Highlight your understanding of aftersales profitability and customer behaviour in a way that resonates with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Charles Hurst.
We think you need these skills to ace Customer Retention Advisor TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer retention and aftersales. Share any relevant experiences that highlight your passion for helping customers.
Tailor Your CV: Make sure your CV is tailored to the Customer Retention Advisor role. Highlight your skills in customer service, sales, and any experience with service plans. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a go!
How to prepare for a job interview at Lookers Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Advisor. Familiarise yourself with customer retention strategies, service plans, and how they impact aftersales profitability. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Customer Retention Advisor, you'll need to communicate effectively with customers. Prepare examples of how you've successfully engaged with clients in the past, whether it's re-engaging lapsed customers or explaining complex information clearly. Practising these scenarios can help you shine during the interview.
✨Align with Company Values
Charles Hurst values its people and promotes a supportive work environment. Research their culture and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their commitment to inclusivity and employee development.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company goals. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Ask about their approach to customer feedback and how they track performance, as these are key aspects of the role.