At a Glance
- Tasks: Manage customer bookings, handle enquiries, and coordinate bodyshop operations.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and financial wellbeing perks.
- Other info: Inclusive workplace with training opportunities and a supportive culture.
- Why this job: Join a friendly team and make a real impact on customer experiences.
- Qualifications: Experience in automotive roles, strong communication, and organisational skills.
The predicted salary is between 28000 - 32000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes.
That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Hours : 40 Hours weekly (Between hours Monday to Friday 8am to 5pm and Saturday mornings as required on a rota basis)
Salary : £28,000- £32,000 DOE, with bonus on top and additional for Saturday mornings
Stockport Kia is recruiting for an experienced and dedicated Bodyshop Estimator to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers.
You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.
We are looking for an experienced and customer-focused Bodyshop Estimator to join our busy Bodyshop team.
This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination.
The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover.
Responsibilities
- Managing customer bookings and scheduling repair work.
- Handling telephone, email and face‑to‑face customer enquiries.
- Welcoming customers and conducting vehicle inspections.
- Providing updates on repair progress and managing customer expectations.
- Ensuring a high standard of customer service at all times.
- Managing and processing PSL insurance claims.
- Liaising with insurance companies, engineers and customers regarding repairs and authorisations.
- Maintaining accurate records and documentation.
- Bodyshop Coordination
- Coordinating customer visits and vehicle assessments.
- Working closely with technicians and the bodyshop team to ensure efficient workflow.
- Monitoring repair progress and ensuring completion within agreed timescales.
- Supporting the achievement of productivity and quality targets.
- Parts Management
- Sourcing, organising and ordering non‑franchise parts.
- Liaising with suppliers to obtain competitive pricing and ensure timely delivery.
- Monitoring parts availability to minimise repair delays.
- What We’re Looking For
- Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role.
- Strong customer service and communication skills.
- Experience dealing with insurance claims and repair estimates is highly desirable.
- Good organisational skills with the ability to manage multiple tasks.
- Excellent attention to detail and administration skills.
- Ability to work effectively in a fast‑paced environment.
- Knowledge of bodyshop repair processes and parts procurement would be advantageous.
- Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing
- My View Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- b Yond card and a wide range of exclusive retail and lifestyle discounts.
Lookers and Charles Hurst are an equal opportunities employer.
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people, and we like to celebrate and encourage success at all levels.
#J-18808-Ljbffr
Bodyshop Advisor New Stockport, England, United Kingdom employer: Lookers Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Located in Battersea, our workshop fosters a collaborative work culture where Master Technicians can thrive through ongoing training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, ensuring you are equipped to excel in your role while enjoying a fulfilling work-life balance.
