At a Glance
- Tasks: Supervise and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Join one of the UK's top automotive retailers with a commitment to employee growth.
- Benefits: Competitive salary, generous leave, health benefits, and exclusive discounts.
- Other info: Enjoy a supportive culture that celebrates success and offers excellent career development opportunities.
- Why this job: Advance your career with brand-specific training and make a real impact in the automotive industry.
- Qualifications: Experience in workshop management and a passion for customer satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract type: Permanent, full-time
Working hours: 42 hours per week Monday-Friday 08:00-18:00 with 1 hour lunch
An exciting opportunity has become available here in St Helens Vauxhall dealership, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with a world renowned brand.
As a Workshop Controller, you will:
- Supervise and motivate our team of Technicians & Apprentices.
- Pro-actively review and prioritise the daily workload.
- Be a crucial part of our business and the Aftersales Department.
- Report into our Aftersales Manager who will provide ongoing support.
- Have access to brand specific training to enable progression within the motor trade industry.
The successful candidate will be responsible for:
- The day to day running of the workshop, ensuring service and repair technicians achieve their daily targets.
- Assisting the Service Manager in providing the best possible service to customers and achieving agreed profits and retention levels.
- Maintaining high levels of customer satisfaction by implementing relevant quality checks.
- Ensuring compliance with company, DVSA, health and safety and OEM policy.
- Making sure all service work is carried out correctly, competently and on time.
- Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs.
- Liaising with colleagues and other departments to ensure a top quality service for customers.
- Scheduling work to meet customer needs, taking into account workshop targets, job complexity and parts availability.
- Assisting with technical challenges and writing technical reports.
Core Benefits:
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover.
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn.
- Free will writing services.
- Flexible life assurance options.
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out.
Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice.
Workshop Controller New St Helens, England, United Kingdom employer: Lookers Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Located in Battersea, our workshop fosters a collaborative work culture where Master Technicians can thrive through ongoing training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, ensuring you are equipped to excel in your role while enjoying a fulfilling work-life balance.
