Parts Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Kia Silverlink, Newcastle upon Tyne

Contract Type: Permanent

Salary: £28,500, plus bonus!

Hours: 42 hours (Monday to Friday 8.00am to 5.00pm, Saturdays 8.00am to 12.00pm on a rota basis)

Are you a Parts Advisor looking for an exciting new opportunity? We're looking for an enthusiastic and customer-focused Parts Advisor to join the team at our brand-new Kia Silverlink dealership. With the dealership due to open in February, this is a unique chance to be part of a start-up operation from day one, helping to establish the processes, standards and customer experience that will contribute to the long‑term success of the business.

This is an excellent opportunity for the right person to join a friendly and professional team and play an integral role in the smooth running of our Parts Department. Working alongside the Service, Parts and Aftersales teams, you'll build strong relationships with both retail and trade customers whilst ensuring our workshop colleagues have the parts they need to keep our customers on the road.

As a Parts Advisor, you will ensure that all customers across both retail and workshop areas are dealt with quickly, professionally and efficiently, with all orders processed accurately and within required timescales. During the initial launch phase, you'll play a key role in helping establish stock management processes and supporting the wider team as the dealership grows.

Responsibilities:

• Assisting the Parts Manager with daily departmental duties
• Ensuring all workshop and customer parts requirements are fulfilled accurately and efficiently
• Maintaining accurate stock control and ensuring parts are correctly located and stored
• Receiving deliveries, processing orders and managing returns in line with manufacturer requirements
• Building strong relationships with retail, trade and internal customers
• Answering customer enquiries via telephone, email and face‑to‑face
• Supporting workshop productivity by ensuring Technicians receive parts promptly
• Completing administrative duties accurately and reporting stock discrepancies where necessary
• Assisting with the successful setup and development of the Parts Department during the dealership launch phase
• Providing excellent customer care and maintaining high levels of customer satisfaction

What You'll Bring:

• Previous experience within a Parts Advisor or automotive parts role
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Practical knowledge of computer systems and stock management processes
• The ability to prioritise workload and work effectively in a fast‑paced environment
• A positive, team‑focused attitude
• The ability to work independently as well as part of a dynamic team
• A flexible and proactive approach, with a willingness to support the wider business during the dealership's start‑up phase

As one of the first colleagues to join Kia Silverlink, you'll have the opportunity to help shape a brand‑new department and establish best practices from the outset. If you're looking for a fresh challenge and want to be part of an exciting new dealership launch, we'd love to hear from you.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.