At a Glance
- Tasks: Lead IT support functions and drive service delivery for the Service Desk.
- Company: Lookers Limited, a dynamic organisation focused on high-quality IT support.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: 12–15 month maternity cover with potential for future opportunities.
- Why this job: Make a real impact by enhancing IT services and leading a dedicated team.
- Qualifications: Experience in IT support management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Lookers Limited is seeking a Service Desk Manager on a 15-month maternity cover contract to lead IT support functions across the organisation.
You will drive service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement.
You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership.
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IT Service Desk Lead — Maternity Cover, 12–15 Months in Newcastle upon Tyne employer: Lookers Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Located in Battersea, our workshop fosters a collaborative work culture where Master Technicians can thrive through ongoing training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, ensuring you are equipped to excel in your role while enjoying a fulfilling work-life balance.
