At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer satisfaction in our dealerships.
- Company: Join one of the UK's top automotive retailers with a focus on people and innovation.
- Benefits: Enjoy competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Inclusive workplace culture that celebrates success and supports your growth.
- Why this job: Make a real impact in a thriving business while leading a passionate team.
- Qualifications: Experience as a General Manager or Automotive Manager with strong people management skills.
The predicted salary is between 85000 - 85000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Your role as GM will be to effectively manage the resources within our Dealerships to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing this already successful business. You will lead a highly motivated team in delivering world class customer service experiences, through efficient communication, team building, and coaching your managers and colleagues.
Key Responsibilities
- Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams.
- Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
- Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
- Train and develop department managers in line with organisational requirements.
- Agree objectives & work standards with department managers reviewing their performance regularly.
- Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration.
Experience / Skills Required
We are looking for someone who is already operating at General Manager / Head of Business level or is an experienced Automotive Manager looking to take their career in the industry to the next level. It is essential that you have a solid understanding of EV Vehicles. You'll be someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers. Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
General Manager New Newcastle upon Tyne, England upon Tyne, United Kingdom employer: Lookers Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Located in Battersea, our workshop fosters a collaborative work culture where Master Technicians can thrive through ongoing training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, ensuring you are equipped to excel in your role while enjoying a fulfilling work-life balance.
