At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a focus on people and development.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Enjoy a supportive culture that values diversity and career growth opportunities.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in automotive aftersales and excellent communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes.
That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Job Information
Organization
Hamilton Audi
Contract Type
Permanent Full Time
Hours
42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary
OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Hamilton Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers.
You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have potential for progression.
Responsibilities
- Booking MOTs, services and other repair work for customers.
- Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer.
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
- Managing a high volume of customers daily, including telephone calls and online booking queries.
- Informing customers of turnaround times and ensuring effective communication while the customer’s car is in the workshop.
- Maintaining accurate customer records and updating the systems when any bookings are made.
- Required Skills and Experience
- Shows high energy, a warm personality, and a passion for delivering a first‑class customer experience.
- Excellent communication skills, able to build rapport quickly and explain technical information clearly and concisely.
- Previous experience in a similar automotive aftersales role and knowledge of dealer systems such as Kerridge/ADP (advantage).
- Able to work both as a team player and independently, using own initiative.
- Core Benefits
- Competitive salaries with structured pay scales and progression opportunities.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers.
- Smart Health – 24/7 access to GP services to support wellbeing.
- Dental insurance.
- Optional critical illness cover for peace of mind.
- Financial Wellbeing
- My View Pay Now – access a portion of your pay as you earn.
- Free will writing services.
- Flexible life assurance options and partner life assurance.
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers.
- b Yond card and a wide range of exclusive retail and lifestyle discounts.
Lookers and Charles Hurst are an equal opportunities employer.
We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
If your skills and experience match what we are looking for, please apply today.
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Service Advisor Hamilton, Scotland, United Kingdom employer: Lookers Limited
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Located in Battersea, our workshop fosters a collaborative work culture where Master Technicians can thrive through ongoing training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, ensuring you are equipped to excel in your role while enjoying a fulfilling work-life balance.
