About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Head of Customer Experience Hybrid - with travel as required Salary - Competitive Contract: Permanent, Full-Time Are you ready to Drive the Future of Digital Customer Experience Lookers Motor Group is on an exciting transformation journey and we’re looking for a visionary Head of Customer Experience to take our online presence to the next level. The Head of Customer Experience leads the end-to-end customer experience at Lookers, from first digital touchpoint to post-purchase hand-off, taking a lead role in transforming, modernising and improving how customers experience Lookers. This role is accountable for converting customer intent into commercial opportunity, with particular focus on building a progressive customer-first experience and closing the gap between online and showroom experience. The rolechampions the customer and drivesinsight-ledcustomer journeys.The person in it must be as comfortableoptimising onsite experience designas they are in a product roadmapsession. What You'll Be Responsible For Website Product
Head Of Customer Experience Chelmsford, England, United Kingdom in Essex employer: Lookers Limited
At Glasgow Audi, we pride ourselves on being one of the UK's leading automotive retailers, where our people are our greatest asset. We offer a supportive work culture with a strong focus on employee development through continuous training and progression opportunities, alongside a comprehensive benefits package that prioritises your wellbeing and work-life balance. Join us in a vibrant team environment where your contributions are recognised and celebrated, making it an exciting place to build a rewarding career in the automotive industry.
