Franchise Aftersales Manager

Overview Belfast Toyota – Charles Hurst Permanent, Full-Time Monday – Friday 8am-5.30pm, Saturday 9am-1pm (Rota basis) Salary: Competitive Salary + Bonus! An exciting opportunity has become available for a driven and talented leader to join our team as a Franchise Aftersales Manager for Charles Hurst Group. Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement. As Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will oversee the full Service and Parts teams and ensure performance and management of the whole Aftersales department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department, including the day to day running of the Workshop; managing the Technicians / Mechanics to achieve maximum productivity; making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring; and, implementing strategies to the Parts department that will continue to drive our success and motivate the team in order to maximise sales and orders. Responsibilities Conducting performance reviews with your service team; focusing on key performance metrics, identifying actions plans when required Assessing training and coaching requirements and facilitating necessary training where required Working closely to ensure the correct level of interaction required to achieve desired budgets and performance Supporting the Service teams and having a core focus on great customer outcomes Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments Support in the growth of leaders of the future We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership. We are on the hunt for someone who has exceptional interpersonal and communication abilities; where they can effectively build relationships and draw the best performance from their colleagues. In addition, someone who has proven track record of performance improvement. Experience monitoring performance against budget and the ability to identify and address any shortfalls promptly is a must. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale, as well as being able to motivate their team to consistently hit their targets. A Full UK Driving Licence is essential for this role. About us Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; Enhanced holidays that increase with service Eligibility to join one of our car schemes Critical illness cover after 2 years and Life Assurance Smart Health – free access to support 24 hours a day, 365 days a year Enhanced paid maternity, paternity and adoption leave For some roles a company car and additional earning potential through commission or bonus. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.