Digital Media Executive & Content Creator

Look Good Feel Better is currently on an impressive growth trajectory, having increased its revenue from £942,000 in 2022 to an anticipated £2,225,000 by 2025, and continued growth in subsequent years. Under the leadership of our Communications and Marketing Officer and with the assistance from colleagues across the charity, you will play a significant role in advancing our digital media communications. This involves collaborating with prominent beauty brands and retailers, medical and non-medical delivery partners, spas and hotels. We seek someone with bags of ideas and energy, wishing to use their creative flair, knowledge of digital media and a desire to help support people living with cancer.

Reporting to: Communications & Marketing Officer (not based in our administration centre).

Hours of Work: Core business hours - 09.00am–5.30pm Monday – Friday. Working outside core hours will be required from time to time. Lieu time will be given in accordance with our staff policy handbook.

Location: You will be based at our administration centre in Epsom, Surrey. You will also be required to regularly travel to various locations across the UK to capture content and to attend events. Given our head office location, we would expect the successful applicant to be located within London / Southeast. Our administration centre is a 5-minute walk from Epsom train station, with regular trains into London and towards the southeast. There is also residential off-street parking near our centre.

Main duties and responsibilities:

• Devise content ideas and plans that are consistent with the charity mission and spot content that is trending.
• Create content for all social media channels, working alongside our Cancer Support Services and Fundraising teams and third-party designers.
• Generate and create quality video content and reels for key channels with experience using editing software such as CapCut, Canva, Adobe Premiere Rush.
• Be confident taking photos and images that will be used in designs and directly on our channels. (Experience with DSLR or mobile photography is an advantage)
• Build on reach and engagement and generate ideas to drive growth across all social channels.
• Organise and plan social media content calendars for approval (experience using tools like Trello, Later, Planoly, Meta is an advantage).
• Have a dynamic working approach – confident using scheduling tools to plan ahead but also having a proactive attitude to capture and post spontaneous, in-the-moment content when opportunities arise.
• Manage a high volume of social media comments and community management across all our channels with a timely approach, whilst maintaining a warm, empathetic tone of voice.
• Build on our influencer plans and work closely with any content creators to tell our brand story through paid content including outreach, relationship management, coordinating and tracking deliverables.
• Suggest recommendations and ideas based on other charities and best practices including attending webinars, closely following industry trends and keeping up to date with new platform features.
• Support the department when needed on other marketing tasks, campaigns and events.

Essential Skills:

• Demonstrated ability to cultivate robust professional relationships with external entities, such as partners, beneficiaries, or supporters.
• Proven experience in managing projects involving diverse stakeholders.
• Capable of establishing rapport with individuals through a friendly and approachable demeanour.
• Proficient in crafting engaging, clear, and dynamic communications.
• Eager and motivated to learn, explore new opportunities, and enhance skills.
• Exhibits a flexible, innovative, and solution-oriented mindset when addressing challenges.
• Adept at prioritising tasks and adhering to deadlines.
• Highly organised with a keen attention to detail.
• Competent in working independently as well as collaboratively within a team setting.
• A full, clean driving license and car owner.

Benefits:

• Competitive salary in line with market.
• 26 days annual Leave (increasing to 28 days with length of service).
• Holiday purchase scheme (up to an additional 5 days per annum).
• Pension scheme with employer contribution up to 3% (after qualifying period).
• Healthcare scheme (after qualifying period).

About Look Good Feel Better: Look Good Feel Better is a national cancer support charity delivering services in hospitals, cancer care centres, luxury spas and hotels and retail outlets in local communities across the UK. Services include face to face and online group sessions; video tutorials; online guides and information. Our services support people living with cancer, enabling them to face their cancer with confidence, regain their sense of normality, to build a community and most of all, to look good and feel better during and beyond cancer treatment. Since our launch in 1994, we have proudly provided support to over 220,000 people. More information can be found on our website.