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- Tasks: Oversee and coordinate all repair and maintenance activities across various properties.
- Company: Look Ahead is a leading not-for-profit care and support provider in London.
- Benefits: Enjoy flexible working, generous annual leave, and exclusive discounts.
- Why this job: Join a mission-driven team transforming lives with a culture that values growth and inclusivity.
- Qualifications: HND or equivalent in construction, excellent communication skills, and a full UK driving licence required.
- Other info: Opportunity for personal development and career progression in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job description
We’re looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.
£, per annum, working hours per week.
Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures – we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.
The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.
The Repairs Manager ensure the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements.
Your exceptional organisational skills, technical expertise, and ability to communicate effectively with both internal teams and external stakeholders will be vital to your success in this role. In addition to reporting to the Head of Repairs and Voids Maintenance weekly on the current position of the department in respect of Contractor Performance, Invoice Processing and Customer Satisfaction; you will maintain Line Management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin and further development of any additional administrative staff.
The working hours for this role are – , Monday – Friday.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you’ll do:
Authorise orders and approve variation price works from agreed SoR’s. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.
Approve and review high value orders, variations, and completed works prior to invoice.
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.
Ensure that all works are completed within agreed timeframe work and that this is accurately monitored through weekly WIP reports.
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.
Ensure that all works meet current Health and Safety regulations and take prompt and appropriate action where any breaches are identified.
Ensure all works carried out meet any requirements of CDM and Look Ahead’s compliance responsibilities.
Monitor and track repairs during ownership by Asset Management. Provide all necessary information to Scheme Mangers, internal and external stakeholders.
Produce effective and timely reports relating to work area when requested to do so. Produce fortnightly Reactive Maintenance Report.
Maintain appropriate linkages between the relevant functions across the organisation to develop and improve services. Forge close relationships with Regional Director Leads and regularly appraise them on the development of Repairs throughout the process.
Maintain accurate and effective communication with your line manager (to include the provision of reports and presentations) ensuring they are regularly appraised of planned changes and developments.
Line Management of Repairs and Voids Property Inspector and Repairs and Invoice Administrator and play key role supporting the induction and on-going development of all Repairs team staff. Supporting the development of operational colleagues in relation to the Repairs process.
Undertake regular CPD (Continuing Personal Development) Perform any other duties as may be reasonably requested by your line manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
What you’ll bring:
Essential:
Desirable:
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to around customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Repairs Maintenance Manager employer: Look Ahead
Contact Detail:
Look Ahead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Maintenance Manager
✨Tip Number 1
Familiarise yourself with the specific regulations and standards related to repairs and maintenance in the UK. This knowledge will not only help you during interviews but also demonstrate your commitment to compliance and quality.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience in repairs management. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing contractors and ensuring quality assurance. Be ready to share specific examples of how you've successfully handled similar responsibilities in past roles.
✨Tip Number 4
Research Look Ahead's mission and values thoroughly. Understanding their commitment to social care and community support will allow you to align your responses during the interview with their organisational culture.
We think you need these skills to ace Repairs Maintenance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs and maintenance management. Focus on your organisational skills, technical expertise, and any previous roles that involved contractor management or quality assurance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the organisation. Mention specific examples of how you've delivered exceptional customer service and managed repairs effectively in past positions.
Highlight Relevant Qualifications: Clearly state your qualifications, such as an HND in construction or building studies. Include any certifications related to health and safety regulations, as well as your knowledge of the NHF Schedule of Rates.
Showcase Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Provide examples of how you've influenced senior stakeholders and maintained effective communication with teams and customers.
How to prepare for a job interview at Look Ahead
✨Showcase Your Technical Expertise
As a Repairs Maintenance Manager, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss specific examples of how you've handled repairs and maintenance tasks in the past, including any relevant regulations and standards you've adhered to.
✨Emphasise Your Organisational Skills
This role requires exceptional organisational abilities. Highlight your experience in managing multiple projects simultaneously and how you ensure timely completion of tasks. Use examples that showcase your attention to detail and ability to work within clear timeframes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past challenges you've faced in repairs management and how you resolved them, particularly in relation to contractor management and customer satisfaction.
✨Demonstrate Your Commitment to Customer Service
The organisation values exceptional customer service. Be ready to discuss how you've gone above and beyond to meet customer needs in previous roles. Share specific instances where your actions led to improved customer satisfaction or successful outcomes.
