At a Glance
- Tasks: Manage income and support vulnerable tenants in a compassionate team environment.
- Company: Look Ahead, a supportive organisation dedicated to community welfare.
- Benefits: Generous salary, up to 30 days annual leave, and a strong pension scheme.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management within social housing is essential.
The predicted salary is between 36000 - 36000 £ per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Prepare documentation and evidence for legal action in relation to rent arrears.
- Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
- Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Income Officer - Islington, London employer: Look Ahead
Look Ahead is an exceptional employer located in Islington, London, offering a supportive and inclusive work environment for its Income Officers. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a commitment to employee growth, Look Ahead fosters a culture of compassion and resilience, making it an ideal place for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer - Islington, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Look Ahead. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Income Officer roles. Think about your past experiences and how they relate to the job description. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with interviewers, share why you're excited about working with vulnerable communities and how your skills can make a difference. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Look Ahead team.
We think you need these skills to ace Income Officer - Islington, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Income Officer role. Highlight your experience in income management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills:Don’t forget to mention your organisational and communication skills. We love candidates who can juggle multiple tasks while keeping a clear line of communication with tenants and colleagues. Let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Look Ahead
✨Know Your Stuff
Make sure you understand the role of an Income Officer and the specific responsibilities mentioned in the job description. Familiarise yourself with terms like rent collection, arrears management, and liaising with Housing Benefit teams. This will show that you're genuinely interested and prepared.
✨Show Your Compassion
Since the role requires a kind and compassionate approach, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share stories about how you've helped tenants or resolved conflicts sensitively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around income-related issues. Prepare scenarios where you had to manage competing priorities or handle difficult conversations, and explain how you navigated those situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the team and the organisation. You might ask about their approach to supporting vulnerable tenants or how they measure success in the Income Officer role. This demonstrates your engagement and enthusiasm for the position.
