At a Glance
- Tasks: Lead housing operations, ensuring safety and compliance while managing a dedicated team.
- Company: Look Ahead, a compassionate organisation focused on community welfare.
- Benefits: Generous salary, up to 30 days annual leave, pension contributions, and life assurance.
- Other info: Join a supportive team in a dynamic environment with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent, with management qualifications preferred.
The predicted salary is between 59535 - 59535 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535.00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here. Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
- Lead the day‑to‑day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
- Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non‑engagement, property condition, or repeated enforcement action.
- Oversee a planned programme of estate inspections, tenancy audits, and housing‑led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Take day‑to‑day responsibility for housing‑led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships:
- Head of Housing
- Housing Officers
- Income Team
- Care & Support operational teams
About you:
Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
- Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification.
- Desirable: Other relevant professional memberships and/or specialist qualifications are desirable.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Housing Operations Manager - Islington, London employer: Look Ahead
At Look Ahead, we pride ourselves on fostering a supportive and inclusive work environment where our employees feel valued and empowered. Located in the vibrant area of Islington, London, we offer competitive benefits such as generous annual leave, a robust pension scheme, and opportunities for professional growth within a collaborative team. Join us to make a meaningful impact in housing operations while enjoying a culture that prioritises compassion and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Operations Manager - Islington, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing operations and think about how your experience aligns with their mission. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re a perfect fit for the Housing Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Look Ahead.
We think you need these skills to ace Housing Operations Manager - Islington, London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Operations Manager role. Highlight your relevant experience in housing management and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Showcase Your Compassion:Since we're all about kindness and compassion, don’t forget to include examples of how you've positively impacted others in your previous roles. This will help us see your fit for our team culture at Look Ahead.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can process your application smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Look Ahead
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Operations Manager. Familiarise yourself with safeguarding, compliance, and property management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since the role requires kindness and compassion, think of examples from your past where you've demonstrated these qualities. Be ready to share stories about how you've handled difficult situations with empathy, especially in housing or community settings.
✨Prepare for Team Dynamics
As you'll be managing a team, be prepared to discuss your leadership style. Think about how you set expectations and handle performance issues. Have examples ready that showcase your ability to lead and motivate a team effectively.
✨Engage with the Community
Highlight your networking skills and any connections you have within the local business community. Discuss how you can promote resident involvement and improve tenant experiences, as this is crucial for the role. Show that you’re proactive about building relationships.
