At a Glance
- Tasks: Lead a dedicated team to support women and children fleeing domestic abuse.
- Company: Join Look Ahead, a compassionate organisation focused on empowering survivors.
- Benefits: Enjoy up to 30 days annual leave, generous pension, and life assurance.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of those affected by domestic abuse.
- Qualifications: Experience in domestic abuse services and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values. £40,000.00 per annum, working 40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Our domestic abuse services provide safe, high-quality accommodation and support to women and children fleeing abuse. Through trauma-informed and survivor-led approaches, we help individuals recover from trauma, rebuild confidence, and move towards greater independence and safety.
This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse. As Service Manager, you will oversee the day-to-day delivery and ongoing development of the service, ensuring high standards of safety, safeguarding, support, and housing management are consistently maintained. You will lead and motivate a dedicated frontline team to deliver person-centred, trauma-informed support that empowers survivors to recover, rebuild, and achieve positive outcomes.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Service Leadership and Operational Management: Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.
- Safeguarding, Risk and Safety Management: Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.
- Staff Leadership and Performance Management: Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.
- Quality Assurance, Partnerships and Service Development: Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.
- Compliance and Professional Practice: Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.
About you:
Knowledge and Experience: Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.
Skills and Abilities: Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
Personal Qualities: Commitment to delivering person-centred, empowering, and inclusive services.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Domestic Abuse Service Manager - Tower Hamlets, London employer: Look Ahead
Look Ahead is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the vulnerable individuals they serve. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a commitment to professional development, employees are empowered to grow in their roles while making a meaningful impact in the lives of women and children fleeing domestic abuse in Tower Hamlets. Join us in creating a safe and nurturing environment where your values align with our mission to support survivors on their journey to recovery and independence.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Service Manager - Tower Hamlets, London
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of providing trauma-informed support. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Domestic Abuse Service Manager - Tower Hamlets, London
Some tips for your application 🫡
Show Your Values:When writing your application, make sure to highlight your values and how they align with our mission. We want to see your compassion and commitment to supporting those affected by domestic abuse.
Be Person-Centred:Use examples in your application that demonstrate your ability to deliver person-centred support. We love seeing how you’ve empowered others in the past, so don’t hold back!
Tailor Your Application:Make sure to tailor your application specifically for this role. Mention your understanding of domestic abuse and how your experience can contribute to creating a safe environment for women and children.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Look Ahead
✨Know Your Values
Before the interview, take some time to reflect on your personal values and how they align with the mission of the organisation. Being able to articulate your commitment to delivering person-centred and empowering services will resonate well with the interviewers.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated your team and ensured high standards of service delivery, as this role requires strong leadership in a challenging environment.
✨Understand Domestic Abuse Issues
Brush up on your knowledge about domestic abuse and the impact it has on women and children. Be ready to discuss how trauma-informed approaches can aid recovery and independence, as this will demonstrate your understanding of the complexities involved in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the support systems in place for staff, or how the organisation measures success in their services. This shows your genuine interest in the role and the organisation's mission.
