Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable individuals in managing their tenancies and preventing homelessness.
- Company: Join Look Ahead, a leading not-for-profit care and support provider.
- Benefits: Generous annual leave, training opportunities, and employee discounts.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a positive, resilient attitude.
- Other info: Dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey. Want to feel valued? You’ll feel at home here. Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for confidential support
- Online wellbeing resources
- A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Enable vulnerable people living in a variety of different tenures to manage their tenancies / licences and prevent homelessness by providing a flexible and individually tailored support package.
What you’ll do:
- Undertake key-working responsibilities for a caseload assigned by the Manager
- Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
- Undertake initial assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
- Create and review support / action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
- Develop and maintain links with key agencies and service providers in the local community
- Empower customers to ensure they receive the benefits and services they are entitled to
- Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
- Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
- Encourage and enable customers to adhere to all other conditions of their tenancies / licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
- Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
- Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager / Head of Operations, as appropriate
- Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
- Adhere to Look Ahead’s Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Work closely with the team and communicate openly
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self-development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can-do attitude
- Ability to cope positively with challenging and diverse behaviours
What you’ll bring:
Essential:
- Use of own vehicle
- IT and functional skills
- Positive attitude and can-do approach
- Resilience
- Flexibility
- Good communication skills, written and verbally
Desirable:
- Experience working in homelessness, housing or support / care
- Up to NVQ Level / or equivalent or experience in the social care / charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Housing Support Worker employer: Look Ahead
Contact Detail:
Look Ahead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Look Ahead tick and be ready to share how your skills align with their mission. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to resilience and compassion. Use real-life examples from your experience to demonstrate how you’ve handled challenging situations in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to customise your application for the Housing Support Worker role. Highlight your relevant skills and experiences that align with our mission of transforming lives and supporting vulnerable people.
Showcase Your Skills: We’re looking for resilience and good communication skills, so be sure to mention any experiences where you’ve demonstrated these qualities. Use specific examples to illustrate how you’ve made a positive impact in previous roles.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this amazing opportunity!
How to prepare for a job interview at Look Ahead
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Support Worker inside out. Familiarise yourself with the key responsibilities and the specific needs of vulnerable people. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Show Your Compassion
As a Housing Support Worker, empathy is key. Prepare examples from your past experiences where you've shown kindness and support to others. This could be through volunteering, previous jobs, or even personal experiences. Let your compassion shine through during the interview!
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills and resilience. Think about how you would handle challenging situations, such as dealing with difficult behaviours or supporting someone in crisis. Practising these scenarios can help you feel more confident when answering.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team culture, training opportunities, or how they measure success in the role. It’s a great way to engage and leave a positive impression.