At a Glance
- Tasks: Manage rent accounts and support vulnerable tenants in a compassionate environment.
- Company: Join Look Ahead, a social housing organisation dedicated to transforming lives.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and professional development.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive team.
- Qualifications: Experience in income management within social housing is essential.
The predicted salary is between 36000 - 36000 £ per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
Fair-minded and approachable, with the ability to build constructive working relationships.
Skills and Abilities:
- Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Rent & Income Officer – Social Housing employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and award-winning learning and development opportunities, we empower our team to thrive while making a meaningful impact in the lives of vulnerable individuals. Join us in transforming lives every day in a role that truly matters.
Contact Details:
Look Ahead Care Support and Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent & Income Officer – Social Housing
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at Look Ahead. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officer roles. Think about your past experiences and how they relate to the job description. We want to hear your stories!
✨Tip Number 3
Show your passion for helping others during the interview. Talk about why you care about social housing and how you can make a difference. We love candidates who are genuinely invested in transforming lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our amazing team at Look Ahead.
We think you need these skills to ace Rent & Income Officer – Social Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Income Officer role. Highlight any relevant experience in social housing or income management, and don’t forget to showcase your compassionate approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping vulnerable people and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves liaising with tenants and partner agencies, make sure to demonstrate your clear and sensitive communication style in your application. We want to see how you can build constructive relationships!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer in social housing. Brush up on rent collection processes, Housing Benefit, and Universal Credit. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Compassion
This role requires kindness and resilience. Prepare examples from your past experiences where you've demonstrated empathy and support for vulnerable individuals. This will highlight your suitability for the team and the culture they promote.
✨Practice Clear Communication
Since you'll be liaising with tenants and partner agencies, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your communication skills and ensure you come across as approachable.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
