At a Glance
- Tasks: Lead quality management initiatives and ensure high standards across services.
- Company: Join Look Ahead, a forward-thinking organisation dedicated to quality improvement.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in service quality while advancing your career.
- Qualifications: Experience in quality assurance and strong communication skills are essential.
We're looking for a kind, compassionate and resilient Quality Manager to join our Central Service Team located in our head office in Islington.
£48,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Quality Manager will join Look Ahead at an exciting stage in the evolution of our quality management approach. We have recently refreshed our Quality Management System, moving beyond assurance to a more proactive model focused on continuous improvement. This approach is reshaping how quality is delivered across our organisation and influencing the wider sector.
The role plays a key part in ensuring the delivery of safe, effective, and high-quality services across Look Ahead Group.
What you'll do:
- Support the successful delivery of the Quality Management System (QMS) across Look Ahead services, ensuring consistency, compliance, and continuous improvement.
- Lead and manage responsibilities in the delivery of the Quality Team Strategy and Vision.
About you:
- Strong interpersonal and communication skills, both written and verbal, with the ability to engage and influence confidently across all levels.
- Excellent analytical ability and attention to detail, able to interpret complex information from multiple sources.
What you'll bring:
Essential:- Experience of working across one or more of Look Ahead's customer groups and supporting service delivery.
- Training in quality assurance or equivalent experience.
- Knowledge of quality improvement principles.
- Experience of working within a Positive Behaviour Support framework or trauma-informed practice.
Must be able to attend Interview date: Tuesday 27th July which will take place at one of our services not head office. There will be a pre-assessment task. A personal statement needs to be completed and sent to Selina Hossain.
The personal statement needs to include the following:
- Describe your knowledge and experience of working with regulatory frameworks (CQC or Ofsted).
- Describe a significant piece of work or time where you identified a quality issue and contributed to improvement.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Quality Manager in Islington employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in Islington, our head office fosters a supportive work culture where compassion and resilience are valued, alongside a commitment to continuous improvement in service quality. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a focus on diversity and inclusion, Look Ahead offers a fulfilling environment for Quality Managers looking to make a meaningful impact.
Contact Details:
Look Ahead Care Support and Housing Recruitment Team
