At a Glance
- Tasks: Manage rent accounts and support tenants with income-related issues.
- Company: Look Ahead, a compassionate organisation dedicated to supporting vulnerable individuals.
- Benefits: £36,000 salary, up to 30 days annual leave, generous pension, and life assurance.
- Other info: Join a diverse team committed to inclusion and safeguarding.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in income management within social or supported housing is essential.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Manage rent and service charge accounts across a defined patch, ensuring payments are collected.
- Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Prepare documentation and evidence for legal action in relation to rent arrears.
- Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
- Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Income Officer in Islington employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a commitment to diversity and inclusion, we empower our Income Officers to make a meaningful impact in the community while enjoying a fulfilling career path.
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Islington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officers. Think about your past experiences and how they relate to the role. We want you to shine, so practice your answers with a friend or in front of the mirror!
✨Tip Number 3
Show your passion for helping others! In your conversations, highlight your compassion and resilience, especially when discussing your experience with vulnerable populations. This will resonate well with the team at Look Ahead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team.
We think you need these skills to ace Income Officer in Islington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had in income management or social housing to show us you're a great fit for the Income Officer position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours at Look Ahead. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since the role involves liaising with tenants and partner agencies, make sure to demonstrate your communication skills in your application. Use clear and professional language, and maybe share an example of how you've successfully resolved an issue in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Income Officer. Familiarise yourself with rent collection processes, Housing Benefit, and Universal Credit. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your Compassion
Since this role involves working with vulnerable individuals, be prepared to discuss how you've demonstrated kindness and resilience in previous positions. Share specific examples where you've built constructive relationships with tenants or colleagues, as this will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to manage competing priorities or resolve disputes. Practising your responses can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, challenges faced by the Income Officer, or opportunities for professional development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
