At a Glance
- Tasks: Be the friendly voice for customers, handling queries and support with compassion.
- Company: Join Look Ahead, a caring organisation focused on social purpose and community.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and exclusive discounts.
- Other info: Join a diverse team committed to excellence, innovation, and inclusivity.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSE English and Maths, IT skills, and two years of call centre experience required.
The predicted salary is between 26936 - 26936 £ per year.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
What you'll do:
- Be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
About you:
- Approachable and open behaviour
- Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
- Essential: Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Customer Contact Centre Officer in Islington employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in Islington. With benefits such as up to 30 days of annual leave, a generous pension scheme, and exclusive discounts, we empower our Customer Contact Centre Officers to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a fulfilling career in a compassionate and inclusive environment.
Contact Details:
Look Ahead Care Support and Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Officer in Islington
✨Tip Number 1
Get to know the company! Research Look Ahead's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Look Ahead. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Contact Centre Officer in Islington
Some tips for your application 🫡
Show Your Compassion:In your application, let your kind and compassionate nature shine through. Use examples from your past experiences that highlight how you've helped others, especially in customer service roles.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Contact Centre Officer. Highlight your relevant experience in call centres or customer service environments, and don’t forget to mention your IT skills!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Address how you meet the essential criteria listed in the job description, and make sure to express your enthusiasm for the role and our values.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Look Ahead.
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know the Company Values
Before your interview, take some time to understand Look Ahead's values: Excellence, Caring, Inclusivity, and Partnership. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Contact Centre Officer, your ability to provide excellent customer service is crucial. Prepare to discuss your previous experiences in call centres or customer service roles, highlighting situations where you resolved issues effectively or went above and beyond for a customer.
✨Practice Resilience Scenarios
Given the nature of the role, resilience is key. Think of challenging situations you've faced in past jobs and how you handled them. Be prepared to discuss these scenarios during the interview, focusing on your calmness and problem-solving skills under pressure.
✨Familiarise Yourself with IT Systems
Since the role involves data entry and using housing management systems, brush up on your IT skills. If you have experience with specific software, mention it. If not, express your willingness to learn and adapt quickly to new systems.
