At a Glance
- Tasks: Manage application support requests and provide system administration for key business systems.
- Company: Look Ahead, a leading not-for-profit care and support provider in London.
- Benefits: Generous annual leave, training opportunities, and a supportive work culture.
- Other info: Hybrid role with excellent career growth opportunities and a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Experience in system administration and strong problem-solving skills required.
We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington. £37,500.00 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation's data.
The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems. The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead's second line application support specialists.
The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead's Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery. This is a 12-month fixed-term contract, with a potential 6-month extension.
Essential:
- Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System
- Previous history of supporting multiple business systems
- Self-starter with good initiative
- Well organised, methodical
- Good Problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated
- The ability to build relationships with key internal and external stakeholders
Desirable:
- Experience working in an aligned sector to Look Ahead or an NFP
- Civica Cx (Housing Management System)
- CRM workflow solutions
- Experience of software testing, including test script creation and UAT management
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Business Systems Administrator in Islington employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With benefits such as up to 30 days of annual leave, comprehensive training programmes, and a commitment to diversity and inclusion, employees are empowered to thrive while making a meaningful impact in the community. Join us to be part of a team that values excellence, innovation, and collaboration in transforming lives every day.
Contact Details:
Look Ahead Care Support and Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Administrator in Islington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Look Ahead. Understand their mission and values, and think about how your skills as a Business Systems Administrator can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to system administration and problem-solving. Think of examples from your past experiences that showcase your skills and how you’ve tackled challenges.
✨Tip Number 3
Show your personality! Don’t just focus on your technical skills; let your passion for helping others shine through. Remember, Look Ahead values caring and compassion, so be sure to express how you align with their culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Business Systems Administrator in Islington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with system administration and problem-solving skills. We want to see how your background aligns with the role of Business Systems Administrator!
Show Off Your Attention to Detail:In this role, attention to detail is key! Use specific examples in your application that demonstrate your meticulous nature and how it has helped you resolve issues in the past.
Be Proactive and Resilient:We’re looking for someone who can tackle challenges head-on. Share instances where you’ve taken initiative or bounced back from setbacks in your previous roles. This will show us you’re the right fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Systems
Make sure you brush up on your knowledge of various business systems, especially any Housing Management Systems. Be ready to discuss your hands-on experience and how you've supported these systems in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific challenges you faced and how you resolved them, as this will demonstrate your analytical skills and attention to detail.
✨Be a Team Player
Since this role involves working closely with others, be ready to talk about your experience in team settings. Highlight how you've built relationships with stakeholders and contributed to team success in previous positions.
✨Understand the Company Culture
Familiarise yourself with Look Ahead's values and mission. Show that you align with their focus on excellence, compassion, and inclusivity by sharing how your personal values resonate with theirs during the interview.
