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- Tasks: Review and rebuild service charge budgets while liaising with local authorities.
- Company: Look Ahead, a leading not-for-profit care and support provider.
- Benefits: Generous annual leave, pension contributions, and life assurance cover.
- Other info: Join a compassionate team dedicated to safeguarding vulnerable individuals.
- Why this job: Make a real difference in housing by managing service charges effectively.
- Qualifications: Experience in reviewing service charges and engaging with housing benefit teams.
The predicted salary is between 35000 - 35000 £ per year.
We're looking for a kind, compassionate and resilient Service Charge Analyst located at our Head Office in Islington. £35,000.00 per annum (pro rata), working 35 hours per week. Fixed Term Contract for 6 months.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To play a key role in Look Ahead's review of service charge structures across its commissioned and non-commissioned housing portfolio. They will draft new service charge schedules, provide clear written rationales for all proposed charges, and liaise directly with local authorities and housing benefit to explain and agree new charges for 2026-27.
What you'll do:
- Review and Rebuild Service Charge Budgets: Lead on the zero-based review of existing rent and service charge budgets across Look Ahead's full housing portfolio.
- Draft and Implement New Service Charges Schedules: Produce accurate and transparent service charges schedules for each scheme, distinguishing between eligible and ineligible costs in line with housing benefit guidance and provide summary rationale for each cost element.
- Liaise with Local Authorities, Housing Benefit Teams and Owning Landlords: Act as key contact for Housing Benefit teams, representing Look Ahead in rent and service discussion for 2026-27.
- Collaboration and Internal Coordination: Working closely with finance colleagues to align service charges budgets with proposed schedules for 2026-27.
- Compliance, Reporting and Improvement: Ensure full compliance with DWP guidance (including circulars A4/2014 and A1/2023), HB regulations, and Regulator of Social Housing requirements.
About you:
Highly organised, able to manage competing priorities and deliver to tight deadlines in a time-limited role. Analytical and methodical, with a strong attention to detail and commitment to accurate, auditable records.
What you'll bring:
Essential:
- Substantial experience reviewing or setting service charges within supported or social housing.
- Proven experience preparing enhanced Housing Benefit claims and engaging directly with local authority housing benefit teams.
- Experience of building or reviewing budgets using a zero-based or baseline-up approach.
- Strong understanding of Housing Benefit regulations relating to exempt and specified accommodation, including eligible and ineligible costs.
Desirable:
- Experience working in an interim, project-based, or time-limited role.
- Experience supporting or contributing to a full service charge review for a registered provider.
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Locations
Service Charges Analyst in Islington, Norfolk employer: Look Ahead Care Support and Housing
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charges Analyst in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their mission. We want to see that you’re genuinely interested in what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Look Ahead.
We think you need these skills to ace Service Charges Analyst in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charges Analyst role. Highlight your relevant experience in reviewing service charges and working with local authorities, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your analytical and organisational skills shine through. Use specific examples from your past work to demonstrate how you've managed competing priorities and delivered results under tight deadlines.
Be Clear and Concise: When drafting your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and how they align with the job description.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Numbers
As a Service Charges Analyst, you'll be dealing with budgets and financial data. Brush up on your knowledge of service charge structures and housing benefit regulations. Be prepared to discuss specific examples from your past experience where you've successfully managed or reviewed service charges.
✨Show Your Analytical Skills
This role requires a methodical approach and strong attention to detail. During the interview, highlight instances where your analytical skills made a difference. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate how you tackled complex problems.
✨Communicate Clearly
You'll need to liaise with local authorities and housing benefit teams, so effective communication is key. Practice explaining complex concepts in simple terms. Consider doing mock interviews with a friend to refine your ability to articulate your thoughts clearly and confidently.
✨Be Ready for Compliance Questions
Since compliance with DWP guidance and housing regulations is crucial, expect questions on these topics. Familiarise yourself with relevant circulars and regulations. Prepare to discuss how you've ensured compliance in previous roles, showcasing your understanding of the legal framework surrounding service charges.