At a Glance
- Tasks: Manage income and support vulnerable tenants in a compassionate team environment.
- Company: Join Look Ahead, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a real impact in the community while developing your skills in a rewarding role.
- Qualifications: Experience in income management or social housing is essential; compassion is key.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Skills and Abilities: Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Locations
Income Officer in Islington, Norfolk employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer, offering a supportive and inclusive work environment in Islington, where employees are valued for their contributions to the community. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and opportunities for professional growth, we empower our Income Officers to make a meaningful impact in the lives of vulnerable individuals. Join us to be part of a compassionate team dedicated to safeguarding and promoting welfare while enjoying a fulfilling career.
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officer roles. Think about your past experiences and how they relate to the job description. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your skills! Bring examples of how you've managed income-related issues or worked with vulnerable populations. Real-life stories can make a huge impact during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Islington, Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Income Officer role. Highlight your experience in income management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Look Ahead. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills:As an Income Officer, you'll need to communicate clearly and sensitively. In your application, give examples of how you've successfully managed relationships with tenants or colleagues. We love seeing those interpersonal skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with rent collection processes, Housing Benefit, and Universal Credit. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Compassion
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your kindness and empathy during the interview. Share examples from your past experiences where you've successfully supported tenants or clients in challenging situations.
✨Prepare for Teamwork Questions
Expect questions about cross-team collaboration. Think of specific instances where you've worked closely with other departments or agencies to resolve issues. Highlight your communication skills and how you build constructive relationships.
✨Be Organised and Timely
The job requires good organisational skills, so be prepared to discuss how you manage your time and caseload. Bring examples of how you've prioritised tasks in previous roles, especially when dealing with competing priorities.
