At a Glance
- Tasks: Manage income and support vulnerable tenants in a compassionate team environment.
- Company: Look Ahead, a supportive organisation dedicated to community welfare.
- Benefits: Generous salary, up to 30 days annual leave, and a strong pension scheme.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management within social housing is essential.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Skills and Abilities: Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Locations
Hybrid Officer in Islington, Norfolk employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer, offering a supportive and inclusive work environment in Islington, where employees are valued for their contributions to the community. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and opportunities for professional growth, we empower our Income Officers to make a meaningful impact in the lives of vulnerable individuals. Join us to be part of a compassionate team dedicated to safeguarding and promoting welfare while enjoying a fulfilling career.
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Officer in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Look Ahead's values and mission. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in the community. Tailor your answers to reflect our commitment to supporting vulnerable individuals.
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to communicate clearly and sensitively. Role-play common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Look Ahead.
We think you need these skills to ace Hybrid Officer in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and social housing. We want to see how your skills align with the role of Income Officer, so don’t hold back!
Show Your Compassion:Since we’re looking for a kind and compassionate person, share examples in your application that demonstrate your ability to build relationships with tenants. This will help us see your approach to customer service.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to communicate your experiences and skills, as this reflects the professional communication we value at Look Ahead.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer and the specific responsibilities it entails. Familiarise yourself with terms like rent collection, arrears management, and liaising with Housing Benefit teams. This will show that you're genuinely interested and prepared.
✨Show Your Compassion
Since the role requires a kind and compassionate approach, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share how you've built relationships with tenants or supported vulnerable individuals in your previous roles.
✨Be Organised
With the need to manage a varied income caseload, highlight your organisational skills during the interview. Discuss any tools or methods you use to keep track of tasks and priorities, as this will reassure them that you can handle the demands of the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, challenges faced by the Income Officer, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
