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- Tasks: Lead housing operations, ensuring high standards and addressing issues proactively.
- Company: Join a compassionate organisation dedicated to supporting vulnerable residents.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Collaborative environment with opportunities for professional growth and community networking.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Relevant management qualification and experience in housing operations.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington.
£Annual leave increasing up to 30 days with length of service.
A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply).
Free DBS.
- Housing operations and tenancy management: Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
- Safeguarding and Risk Management: Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.
- Property, Estates and Void Management: Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Compliance and Resident Safety: Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Performance, Quality and Assurance: Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Locations
Housing Operations Manager in Islington, Norfolk employer: Look Ahead Care Support and Housing
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager in Islington, Norfolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing operations and think about how your experience aligns with their mission. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team. Keep an eye on our listings and get your application in – we can’t wait to hear from you!
We think you need these skills to ace Housing Operations Manager in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Operations Manager role. Highlight your experience in housing management and any relevant qualifications, like CMI/NVQ Level 3, to show us you’re the perfect fit!
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to manage teams, handle compliance, and engage with residents. This will help us understand how you can contribute to our mission.
Be Authentic: Let your personality shine through in your application. We value kindness and compassion, so don’t be afraid to share your passion for supporting others and improving housing services. It’s all about finding the right fit!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Housing Operations Manager position!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Housing Operations Manager. Brush up on housing management practices, safeguarding protocols, and compliance requirements. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Your Compassion
Since the job requires kindness and compassion, think of examples from your past experiences where you’ve demonstrated these qualities. Be ready to share stories about how you’ve handled difficult situations with empathy, especially in housing or community settings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Practice how you would handle specific situations related to tenant issues or compliance challenges. This will showcase your critical thinking and operational skills.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company’s approach to resident involvement and how they measure success in housing operations. This shows you’re not just interested in the job, but also in contributing to their mission.