At a Glance
- Tasks: Manage rent collection and support vulnerable tenants in a compassionate environment.
- Company: Join Look Ahead, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in the community while developing your career in social housing.
- Qualifications: Experience in income management or social housing is essential.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Skills and Abilities: Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Locations
Dispute Resolution Officer (Permanent) in Islington, Norfolk employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture. Located in Islington, our Head Office offers a generous benefits package, including up to 30 days of annual leave, a robust pension scheme, and opportunities for professional growth within the social housing sector. Join us in making a meaningful impact on the lives of vulnerable individuals while enjoying a fulfilling career in a compassionate environment.
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Officer (Permanent) in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the responsibilities of the Income Officer role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team.
We think you need these skills to ace Dispute Resolution Officer (Permanent) in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in income management and any relevant skills that match the job description. We want to see how you fit into our team!
Show Your Compassion:Since we're looking for a kind and compassionate individual, don’t shy away from sharing examples of how you've supported vulnerable individuals in your previous roles. This will help us see your empathetic side!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use professional language but let your personality shine through. We appreciate straightforward communication, especially when it comes to sensitive topics.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer and the specific responsibilities mentioned in the job description. Brush up on your knowledge of rent collection, arrears management, and liaising with housing benefit teams. This will show that you're genuinely interested and prepared.
✨Show Your Compassion
Since the role requires a kind and compassionate approach, think of examples from your past experiences where you've demonstrated empathy and support for vulnerable individuals. Be ready to share these stories during the interview to highlight your suitability for the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced by the Income Officer, or how Look Ahead supports its staff. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and professionally. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
