At a Glance
- Tasks: Manage income for supported housing and help tenants with financial support.
- Company: Join Look Ahead, a compassionate organisation dedicated to supporting vulnerable communities.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in income management within social or supported housing is essential.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Prepare documentation and evidence for legal action in relation to rent arrears.
- Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
- Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Income Officer employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the communities they serve. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and opportunities for professional growth, working as an Income Officer in Islington provides a meaningful chance to make a positive impact while enjoying a fulfilling career.
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching Look Ahead's values and mission. Show us how your experience aligns with our commitment to supporting vulnerable individuals. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to income management and customer service. Being able to articulate your experience clearly will help us see you as a strong candidate for the Income Officer role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you're genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for joining our team!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and working with vulnerable groups. We want to see how your skills align with the role of Income Officer, so don’t hold back!
Showcase Your Communication Skills:Since this role involves liaising with tenants and various agencies, it’s crucial to demonstrate your ability to communicate clearly and sensitively. Use examples from your past experiences to illustrate how you’ve successfully navigated similar situations.
Highlight Your Organisational Skills:As an Income Officer, managing a varied caseload is key. Share specific instances where you’ve effectively organised your workload or managed competing priorities. This will show us that you can handle the demands of the role.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the recruitment pipeline quickly!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with rent collection processes, housing benefits, and how to manage arrears. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Your Compassion
Since this role involves working with vulnerable individuals, be prepared to discuss your experience in handling sensitive situations. Share examples that highlight your kindness and resilience, as these traits are crucial for building trust with tenants.
✨Practice Clear Communication
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face, like liaising with Housing Benefit teams or resolving discrepancies.
✨Demonstrate Team Spirit
This position requires cross-team collaboration, so be ready to talk about your teamwork experiences. Highlight instances where you've successfully worked with others to solve problems or improve processes, showing that you're a team player who can contribute positively to Look Ahead's mission.
