Hiring: Service Manager - Support in the Community Service

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values. £37,669.00 per annum, working 40 hours per week. 2 year fixed term contract. Making you feel at home here means helping you thrive in every way. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse. The manager will also raise awareness of male domestic abuse. Managing all referrals and allocating to the most appropriate worker according to risk level and current caseloads. Regular attendance at MARAC in order to advocate for clients by the sharing of information and risk management and ensuring Marac research and actions are recorded correctly. Ensuring ongoing partnership working with services referring into the IDVA team. Ensure the service adapts to work with a diverse cohort of survivors. Carrying out regular supervisions with the team. Carrying out regular Casework Management with all staff. Oversight and management of IDVA caseloads in accordance with Safelives guidance. Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Able to apply the right balance of care and support dependant on the needs of the customer Is motivated towards excellence and improvement of personal performance with a can do attitude Ability to cope positively with challenging and diverse behaviour Ability to adhere to Look Ahead's professional boundaries policy Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors. Experience of managing a team dealing with frontline high risk domestic abuse clients essential. Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We focus on Excellence and innovation. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for the full Job description