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- Tasks: Lead a dedicated team to support women and children fleeing domestic abuse.
- Company: Join Look Ahead, a compassionate organisation focused on empowering survivors.
- Benefits: Enjoy a competitive salary, generous annual leave, and a strong pension scheme.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of those affected by domestic abuse.
- Qualifications: Experience in domestic abuse services and strong leadership skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values. £40,000.00 per annum, working 40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Our domestic abuse services provide safe, high-quality accommodation and support to women and children fleeing abuse. Through trauma-informed and survivor-led approaches, we help individuals recover from trauma, rebuild confidence, and move towards greater independence and safety.
This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse. As Service Manager, you will oversee the day-to-day delivery and ongoing development of the service, ensuring high standards of safety, safeguarding, support, and housing management are consistently maintained. You will lead and motivate a dedicated frontline team to deliver person-centred, trauma-informed support that empowers survivors to recover, rebuild, and achieve positive outcomes.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Service Leadership and Operational Management: Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.
- Safeguarding, Risk and Safety Management: Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.
- Staff Leadership and Performance Management: Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.
- Quality Assurance, Partnerships and Service Development: Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.
- Compliance and Professional Practice: Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.
About you:
Knowledge and Experience: Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.
Skills and Abilities: Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
Personal Qualities: Commitment to delivering person-centred, empowering, and inclusive services.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Domestic Abuse Service Manager employer: Look Ahead Care Support and Housing
Contact Detail:
Look Ahead Care Support and Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Abuse Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to trauma-informed care and be ready to discuss how your experience aligns with their mission. Show them you're not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Look Ahead.
We think you need these skills to ace Domestic Abuse Service Manager
Some tips for your application 🫡
Show Your Values: When writing your application, make sure to highlight your values and how they align with our mission. We want to see your compassion and commitment to supporting those affected by domestic abuse.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your relevant experience and skills that make you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Domestic Abuse Service Manager position. Mention specific aspects of the job description that resonate with you and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Understand the Values
Before your interview, take some time to really understand the values that Look Ahead stands for. They’re looking for someone who is kind, compassionate, and resilient. Think about how your own values align with theirs and be ready to share specific examples that demonstrate this.
✨Showcase Your Knowledge
Make sure you brush up on your knowledge of domestic abuse and the impact it has on women and children. Be prepared to discuss current issues in this area and how they relate to the role. This will show that you’re not only passionate but also informed about the challenges faced by the service users.
✨Highlight Leadership Skills
As a Service Manager, leadership is key. Prepare to talk about your experience in leading teams, especially in challenging environments. Share examples of how you’ve motivated and developed staff to deliver high-quality services, focusing on trauma-informed approaches.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your interest in the role and the organisation. Ask about their approach to service development or how they ensure compliance with best practices. It shows you’re engaged and thinking critically about the position.