At a Glance
- Tasks: Be the friendly voice for customers, handling queries and providing support.
- Company: Join a compassionate team at Look Ahead in Islington.
- Benefits: Enjoy up to 30 days annual leave, generous pension, and exclusive discounts.
- Other info: Fixed term contract with great opportunities for personal development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Kindness, resilience, and a passion for helping others.
The predicted salary is between 26936 - 26936 £ per year.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide a Customer Call Centre as the 'first point of contact' within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Customer Contact Centre Officer employer: Look Ahead Care Support and Housing
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in the vibrant area of Islington, we offer a supportive work culture with generous benefits such as up to 30 days of annual leave, a robust pension scheme, and exclusive discounts. Join us as a Customer Contact Centre Officer and be part of a compassionate team dedicated to making a meaningful impact in the community.
Contact Details:
Look Ahead Care Support and Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Officer
✨Tip Number 1
Make sure you research Look Ahead and understand their values. When you know what they stand for, you can tailor your approach during interviews to show how you fit right in with their compassionate and resilient culture.
✨Tip Number 2
Practice your communication skills! As a Customer Contact Centre Officer, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any customer queries that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Look Ahead.
We think you need these skills to ace Customer Contact Centre Officer
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your kindness and compassion shine through. Use examples from your past experiences that demonstrate how you've helped others, especially in customer service roles.
Be Resilient in Your Writing:Highlight your resilience by sharing stories where you faced challenges and overcame them. This will show us that you're not just a problem-solver but also someone who can handle the ups and downs of a busy contact centre.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Contact Centre Officer role. Mention relevant skills and experiences that align with the job description, so we know you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Look Ahead Care Support and Housing
✨Know the Company Inside Out
Before your interview, take some time to research Look Ahead. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Compassion
As a Customer Contact Centre Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated kindness and resilience in challenging situations. This will highlight your suitability for the role and resonate with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling complaints or difficult customers. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're proactive and genuinely interested in contributing to the team.
