At a Glance
- Tasks: Manage rent collection and support tenants with income-related issues.
- Company: Join Look Ahead, a compassionate organisation dedicated to supporting vulnerable communities.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in income management within social or supported housing is essential.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
About you:
- Fair-minded and approachable, with the ability to build constructive working relationships with tenants.
- Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
- Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.
What you'll bring:
- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Income Officer in London employer: Look Ahead Care, Support and Housing Ltd
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a commitment to diversity and inclusion, Look Ahead fosters an environment where compassionate individuals can thrive while making a meaningful impact in the community.
Contact Detail:
Look Ahead Care, Support and Housing Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for Income Officer roles. Think about your past experiences and how they relate to the job description. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more comfortable you are talking about your experience and skills, the better you'll perform in the real deal.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you're genuinely interested in the role and the company. Remember, we’re rooting for you!
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and social housing. We want to see how your skills align with the role of Income Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Compassion:As we’re looking for a kind and compassionate Income Officer, it’s important to convey your empathy in your application. Share examples of how you’ve supported vulnerable individuals in the past, as this will resonate with us and show you’re a great fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Look Ahead Care, Support and Housing Ltd
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with rent collection processes, housing benefits, and how to manage arrears. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Your Compassion
Since the role requires a kind and compassionate approach, think of examples from your past experiences where you've demonstrated empathy and support. Be ready to share stories that highlight your ability to build relationships with tenants and colleagues alike.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to income management or tenant issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, challenges faced by the Income Officer, or the company culture. This shows that you’re engaged and genuinely interested in how you can contribute to Look Ahead’s mission.
