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- Tasks: Manage housing operations, ensuring safety and compliance while leading a dedicated team.
- Company: Join Look Ahead, a compassionate organisation focused on making a difference.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Dynamic role with opportunities for professional growth and networking.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Degree level education and relevant management qualifications preferred.
The predicted salary is between 59535 - 59535 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535.00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Housing operations and tenancy management: Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
- Safeguarding and Risk Management: Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non‑engagement, property condition, or repeated enforcement action.
- Property, Estates and Void Management: Oversee a planned programme of estate inspections, tenancy audits, and housing‑led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Compliance and Resident Safety: Take day‑to‑day responsibility for housing‑led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Leadership and Team Management: Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Cross‑Departmental Coordination: Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Customer Involvement and Tenant Experience: Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Performance, Quality and Assurance: Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships:
- Head of Housing
- Housing Officers
- Income Team
- Care & Support operational teams
About you:
Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification.
Desirable: Other relevant professional memberships and/or specialist qualifications are desirable.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Housing Operations Manager in London employer: Look Ahead Care, Support and Housing Ltd
Contact Detail:
Look Ahead Care, Support and Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing operations and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Operations Manager role. Highlight your leadership experience and any relevant qualifications to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housing operations and how your values align with ours. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve services. Numbers and examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Look Ahead Care, Support and Housing Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Operations Manager. Familiarise yourself with housing management, safeguarding, and compliance issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since the job requires kindness and compassion, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share stories about how you've positively impacted residents or handled difficult situations with empathy.
✨Prepare for Team Dynamics
As this role involves line managing Housing Officers and coordinating with various teams, be prepared to discuss your leadership style. Think about how you set expectations and handle performance issues, and be ready to provide specific examples of your management experience.
✨Engage with Their Values
Research Look Ahead's commitment to safeguarding and resident involvement. Be prepared to discuss how you can contribute to these values and enhance tenant experiences. Showing alignment with their mission will make you stand out as a candidate who truly fits the culture.