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- Tasks: Lead housing operations and ensure resident safety while managing a dedicated team.
- Company: Look Ahead, a compassionate organisation focused on community welfare.
- Benefits: Generous salary, up to 30 days annual leave, and a strong pension scheme.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Degree level education and relevant management qualifications preferred.
The predicted salary is between 59535 - 59535 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535.00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here. Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
- Housing operations and tenancy management: Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalated.
- Safeguarding and Risk Management: Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non‑engagement, property condition, or repeated enforcement action.
- Property, Estates and Void Management: Oversee a planned programme of estate inspections, tenancy audits, and housing‑led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Compliance and Resident Safety: Take day‑to‑day responsibility for housing‑led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Leadership and Team Management: Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Cross‑Departmental Coordination: Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Customer Involvement and Tenant Experience: Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Performance, Quality and Assurance: Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships:
- Head of Housing
- Housing Officers
- Income Team
- Care & Support operational teams
About you: Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
- Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification.
- Desirable: Other relevant professional memberships and/or specialist qualifications are desirable.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Housing Operations Manager employer: Look Ahead Care, Support and Housing Ltd
Contact Detail:
Look Ahead Care, Support and Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Look Ahead. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Look Ahead’s values and mission. Think about how your experience aligns with their goals, especially around safeguarding and tenant experience. We want to see you shine, so practice answering common interview questions and come armed with examples of your past successes.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Housing Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Look Ahead team. Let’s get you that dream job!
We think you need these skills to ace Housing Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Operations Manager role. Highlight your relevant experience in housing management and leadership, and show us how your skills align with our values and mission.
Showcase Your Compassion: Since we're looking for a kind and compassionate individual, don’t shy away from sharing examples of how you've positively impacted others in your previous roles. We want to see your human side!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Look Ahead Care, Support and Housing Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Operations Manager. Familiarise yourself with housing management, safeguarding, and compliance issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since they’re looking for someone kind and compassionate, think of examples from your past experiences where you've demonstrated these qualities. Be ready to discuss how you’ve handled difficult situations with empathy and care.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their approach to resident involvement or how they measure success in housing operations.
✨Highlight Team Management Skills
As a Housing Operations Manager, you'll be leading a team. Be prepared to talk about your leadership style and how you manage performance and accountability. Share specific examples of how you've successfully led teams in the past.