Enhanced Support Worker - Shirland West in City of London

Overview

We\'re looking for a kind, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Westminster.

£29,057.60 per annum, working 40 hours per week.

Want to feel valued? You\'ll feel at home here. Making you feel at home here means helping you thrive in every way. That\'s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren\'t token gestures - we\'ve thought long and hard about how best to support our team.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff\'s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Responsibilities

• Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available.
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
• Adhere to Look Ahead\'s Policies and Procedures.
• Engage in learning and development activity to increase knowledge and skills.
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
• Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm). The service operates 24 hours 7 days a week.
• All staff members must be confident using IT.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer-focused
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviours

What you\'ll bring

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.