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- Tasks: Lead and inspire a team to support young people in Bracknell.
- Company: Join Look Ahead, a compassionate organisation dedicated to social care.
- Benefits: Enjoy up to 30 days annual leave, generous pension, and life assurance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Degree level education and experience in contract management required.
The predicted salary is between 41200 - 41200 £ per year.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £41,200.00 per annum, working 40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.
What you'll do:
- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turnaround action plans as may be necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Responsible for maintaining quarterly staff succession plans
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
About you:
- Ability to lead and motivate staff to deliver excellent services
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind
What you'll bring:
- Essential: Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
- Desirable: Other relevant professional memberships and/or specialist qualifications
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Service Manager- Bracknell employer: Look Ahead Care, Support and Housing Ltd
Contact Detail:
Look Ahead Care, Support and Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager- Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who genuinely cares about the role and the organisation.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re really interested in joining our team!
We think you need these skills to ace Service Manager- Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing contracts and resources, and show how your skills align with our values of kindness and compassion.
Showcase Your Leadership Skills: We want to see how you lead and motivate teams! Share specific examples of how you've successfully managed staff and created a positive culture in previous roles. This will help us understand your approach to leadership.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate direct communication, so make sure your points come across effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Look Ahead Care, Support and Housing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Manager role and its responsibilities. Familiarise yourself with the job description, especially the key aspects like engaging with young people and managing contracts. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
As a Service Manager, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and understanding, particularly in challenging situations. This will highlight your ability to connect with both young people and staff, which is essential for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle conflict. Think of specific instances where you successfully resolved issues or improved team dynamics. This will showcase your proactive approach and leadership qualities.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and its future plans. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Consider asking about their approach to developing partnerships or how they measure success in service delivery.