Training & Quality Lead in Slough

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health Social Care Service in Slough. £33,130.00 per annum, working Monday-Friday 9am-5pm, with flexibility to work weekends or after 5pm.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Leadership of staff team/staffing
• Ensure sickness absence is robustly managed
• Ensure annual leave is managed effectively on a quarterly basis
• Ensure the Rota is completed ahead of time and completing payroll weekly (discuss with contract manager to lead in this and ensure the service remains well-led).
• Health and safety: To ensure the safety of customers, staff and visitors by ensuring that all health and safety requirements are met.
• Ensure Fire Drills and FRA actions are completed on time.
• To ensure all relevant tests and checks are completed on time and certificates are stored on the drive.
• Safeguarding: Ensure that all safeguarding cases and incidents are managed and reported in line with safeguarding policy / incident management policy and that all relevant safeguarding reports / incident reports are recorded and actioned on RIVO.
• Coproduction: Coproduce initiatives that add value to the service or solve a particular problem.
• Ensure there are weekly evidenced activities within service, and these are embedded in staff PDR's.
• Achieve all service KPIs as detailed on new score cards, specifically support the Contract Manager to achieve a surplus at or over 16%.
• Monitor spending and usage of supplies and reduce spending to only that is required.
• Work with the team to actively reduce arrears, to achieve a target of 3.2%.
• Ensure void loss is below 6.5%.
• Ensure referrals are assessed and the decision is communicated to the commissioners within 28 days.
• Provide information on the progress of voids weekly.
• Ensure all SP's and RMPs and room checks are 100% completed by completing monthly audits.
• Carry out other administrative tasks as relevant to the service and directed by the Service Manager/Head of Service.
• Report directly to your line manager (Contract Service Manager).

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Enjoys social interaction and the company of others, networks in local business community.
• Approachable and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Is confident with high levels of self-esteem.
• Is respectful, articulate and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.

What you’ll bring:

• Essential: Educated to degree level or equivalent.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.